Account Manager – Transportation Graphics

Vomela Commercial Group; Kentucky; Remote; USD 55,000 - 75,000; Full time

Job summary

Vomela Commercial Group is seeking an Account Manager to drive adoption, retention, and growth for medium and small value accounts. You will manage ongoing relationships, proactively address challenges, and collaborate with sales and operations to maximize client success.

This role is remote in the US with 5% travel, offering a pay range of $55,000–$75,000 USD annually. A strong background in customer success and CRM proficiency will help you excel in this position.

Qualifications

• Bachelor's degree in Business, Marketing, or Communications (or equivalent).
• 3+ years in customer success or account management.
• Experience in printing/manufacturing is a plus.
• Excellent communication and problem-solving skills.
• Proficiency with CRM tools (SFDC, HubSpot) and CS platforms.

Responsibilities

• Serve as the primary contact for medium- and small-value accounts.
• Drive adoption, engagement, and retention of Vomela’s solutions.
• Identify upsell and cross-sell opportunities within accounts.
• Collaborate with sales, marketing, and operations to align client plans.
• Monitor account health and report on customer success metrics.

Skills

Account management

Communication

Problem-solving

CRM proficiency

Education

Bachelor's degree

Tools

SFDC

HubSpot

Job description

Description

At Vomela our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Location: Remote in the US with 5% travel

Pay Range: $55,000 - 75,000 USD/annually

Job Summary

The Account Manager (AM) will play a critical role in ensuring account adoption, retention, and growth for medium and small value accounts. This individual will be responsible for managing ongoing customer relationships, proactively addressing challenges, and driving engagement to maximize client satisfaction. By acting as a trusted advisor, the AM will help customers achieve success with Vomela’s products and services, fostering long-term partnerships.

What You'll Bring...

Account Management & Ownership

• Serve as the primary point of contact for medium and small-value accounts, ensuring they receive personalized attention and support.
• Proactively engage with clients to ensure successful adoption and utilization of Vomela’s solutions.
• Own customer lifecycle management, providing strategic guidance along the way.
• Monitor customer health indicators, flagging potential risks and implementing retention strategies.
• Manage relationships with key stakeholders to understand their goals, challenges, and preferences.

Hunt for New Opportunities

• Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback.
• Identify potential referrals and partnerships to acquire new customers, growing your portfolio, and/or expand within existing accounts.
• Work alongside sales reps across end-markets to develop strategic growth plans for key clients.

Customer Success & Support

• Conduct regular check-ins and performance reviews to ensure customers are maximizing the value of our printing solutions.
• Provide training, troubleshooting, and education on Vomela’s products and services.
• Identify opportunities for upselling and cross-selling to enhance customer engagement and revenue.
• Act as a customer advocate, ensuring their feedback and needs are effectively communicated to internal teams, including operations

Strategic Collaboration & Growth

• Work closely with sales, marketing, and operation teams to align on client strategies and timelines, and to deliver seamless experiences.
• Assist in developing targeted engagement initiatives, including educational content, workshops, and webinars.
• Track, measure, and report on customer success metrics, identifying areas for improvement.
• Contribute to the refinement of customer success processes and best practices.

Requirements

• Bachelor's degree in Business, Marketing, or Communications; or equivalent
• 3+ years of experience in customer success, account management, or client relations, ideally in the printing or manufacturing industry
• Strong understanding of large-format printing, custom graphics, and production workflows (a plus)
• Exceptional communication, interpersonal, and problem-solving skills
• Ability to build trust, drive engagement, and manage multiple accounts effectively
• Proficiency in CRM platforms (e.g. SFDC, Hubspot) and customer success management tools
• Passion for customer satisfaction, with a proactive and solutions-oriented approach

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources