Account Manager Telecommunications

Allegiance; United States; Remote; USD 90.000 - 160.000; Vollzeit

Zusammenfassung

Allegiance Supply is seeking a Telecommunications Vendor Manager to oversee vendor performance, drive operational excellence, and ensure accountability across telecom providers. You’ll analyze data, manage SLAs, and collaborate with internal teams to improve service delivery. Strong PM and communication skills are essential, with travel up to 10% as needed.

The role is remote and full-time, requiring 3+ years in vendor or program management within telecom and a relevant degree or certification.

Qualifikationen

• Minimum 3 years of experience in Vendor Management, Program Management, or related role in telecom.
• Experience managing carriers, service providers, or infrastructure vendors.
• Strong analytical skills with large data sets and actionable recommendations.
• Experience with SLAs, KPIs, scorecards, and vendor governance programs.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Program Management degree or certification in telecom or related field.

Aufgaben

• Partner with internal stakeholders and cross-functional teams to manage vendor performance.
• Monitor, analyze, and measure vendor performance against SLAs and contracts.
• Hold carriers accountable for SLA violations and track service credits.
• Develop monthly performance reports, scorecards, and dashboards.
• Lead Vendor Business Reviews and address service anomalies.
• Drive process improvements and automated reporting for telecom metrics.
• Occasional travel up to 10%.

Kenntnisse

Vendor Management

Program Management

Telecommunications

Data analysis

SLA/KPI management

Stakeholder management

Project management

Communication

Cross-functional collaboration

Prioritization

Ausbildung

Program Management degree/certification

Jobbeschreibung

Telecommunications Vendor Manager

Location: Remote, United States (Work from anywhere in the United States).
Employment Type: Full-Time, Salaried, Exempt.

About the Role

Allegiance Supply is seeking a highly analytical and results-driven Telecommunications Vendor Manager to oversee vendor performance, drive operational excellence, and ensure accountability across our telecommunications service providers. This role is ideal for a professional who thrives on data analysis, vendor relationship management, process improvement, and cross-functional collaboration.

In this position, you will serve as a key liaison between internal stakeholders and telecommunications vendors, leveraging performance metrics, service-level agreements (SLAs), and industry best practices to improve service delivery and operational outcomes. You will play a critical role in identifying performance gaps, driving corrective actions, and ensuring vendors consistently meet contractual obligations.

The ideal candidate possesses strong project management skills, excellent communication abilities, and a deep understanding of telecommunications infrastructure, carrier operations, and vendor performance management.

Key Responsibilities

Vendor Performance Management

• Partner with internal stakeholders and cross-functional teams to manage vendor performance and resolve operational issues.
• Monitor, analyze, and measure vendor performance against established Service Level Agreements (SLAs) and contractual commitments.
• Hold telecommunications carriers accountable for SLA violations through auditing, tracking, and recovery of applicable service credits.
• Track and manage vendor performance trends, identifying opportunities for continuous improvement and operational efficiency.
• Lead root cause analyses for recurring vendor and service delivery issues and implement corrective action plans.

Reporting & Analytics

• Develop, maintain, and present monthly vendor performance reports, scorecards, and dashboards.
• Analyze complex operational data to identify trends, risks, and opportunities for improvement.
• Create meaningful performance metrics and KPIs that support strategic decision-making and accountability.
• Deliver actionable insights and recommendations to leadership and business stakeholders.

Vendor Governance & Stakeholder Engagement

• Facilitate Vendor Business Reviews (VBRs), presenting performance results, key findings, and improvement initiatives.
• Collaborate with internal subject matter experts and vendor partners to address service anomalies, escalations, and performance concerns.
• Support contract compliance initiatives and ensure vendors consistently meet service expectations.
• Foster productive and professional relationships with internal teams, vendors, and carrier partners.

Process Improvement & Automation

• Drive continuous improvement initiatives that enhance vendor management processes, reporting capabilities, and performance measurement methodologies.
• Partner with incident management and technical teams to develop automated solutions for telecommunications circuit monitoring, metric collection, and reporting.
• Document vendor performance trends, risk areas, improvement plans, and resolution activities.

Travel

• Occasional travel up to 10% may be required.

Required Qualifications

• Minimum 3 years of experience in Vendor Management, Program Management, Project Management, or a related role within the telecommunications industry.
• Experience managing telecommunications carriers, service providers, or infrastructure vendors.
• Strong analytical skills with the ability to interpret large data sets and develop actionable recommendations.
• Experience working with SLAs, KPIs, performance scorecards, and vendor governance programs.
• Excellent communication, presentation, and stakeholder management skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Program Management degree, certification, or equivalent professional experience within telecommunications, infrastructure, networking, or hyperscale environments.
• Employment with Allegiance Supply is contingent upon the successful completion of all pre-employment screening requirements applicable to the position, which may include a background check, motor vehicle record (MVR) review, and other lawful pre-employment evaluations. All screening activities will be conducted in accordance with applicable federal, state, and local laws.
• Employees may also be required to maintain eligibility under applicable screening requirements throughout their employment when required by job responsibilities, customer contracts, regulatory obligations, or business necessity.

Preferred Qualifications

• Strong technical understanding of telecommunications infrastructure, circuits, carrier services, and network operations.
• Proven ability to work effectively across internal teams and external vendor organizations.
• Exceptional organizational and project management capabilities.
• Highly analytical mindset with strong problem-solving and decision-making skills.
• Ability to synthesize technical and business information into executive-level reporting and presentations.
• Experience developing business metrics, dashboards, and operational reporting frameworks.
• Self-motivated professional capable of driving initiatives with minimal supervision.
• Comfortable working in a deadline-driven environment while managing competing priorities.

Export Control Requirement

• U.S. Citizen or U.S. National
• Lawful Permanent Resident (Green Card Holder)
• Individual granted refugee status or asylum within the United States

Why Join Allegiance Supply?

At Allegiance Supply, we are committed to creating a workplace where innovation, collaboration, and continuous improvement thrive. We value diverse perspectives and empower our team members to make meaningful contributions that drive business success. This role offers the opportunity to influence critical vendor relationships, improve operational performance, and support strategic telecommunications initiatives across the organization.

Equal Employment Opportunity

Allegiance Supply, Inc. is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local laws.

Join us and help drive operational excellence, vendor accountability, and service performance across our telecommunications ecosystem.