Account Manager - TCI

Coface; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Competitive executive compensation and

Opportunities for international travel

Dynamic and inclusive work environment

Job summary

Coface, a global trade credit insurer, is seeking an Account Manager to maintain and grow relationships with key clients and intermediaries. This remote role focuses on revenue retention and renewals, with preference for candidates in Eastern or Central Time Zones, and cross-selling Coface solutions.

You will manage client negotiations, develop strategies for interactions, and serve as a product reference and problem solver for Coface’s prospects and clients.

Qualifications

• At least three (3) years of administrative experience in a credit insurance, banking, claims, or factoring organization would be beneficial.
• Proficient with Microsoft Office Applications: Outlook, Word, Excel.
• P&C Insurance license a plus, or ability to pass licensing course 60 days from hire date.

Responsibilities

• Builds strong customer relationships through regular and proactive communication with clients and intermediaries.
• Prepares and presents sales proposals and renewal offers to deliver renewal revenue and profitability.
• Develops and executes cross-selling strategies to Coface’s existing clients.
• Coordinates with internal teams to ensure timely renewal of policies and compliance with contracts.
• Forecasts and tracks client account metrics; identifies opportunities to grow business with existing clients.
• Keeps records of client transactions and communicates needs to Coface.

Skills

Administrative experience

Microsoft Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

THE JOB

The Account Manager is responsible for the retention and development of ongoing relationships between Coface and its key clients, as well as their intermediaries in order to maximize revenue and retention of profitable clients. The Account Manager serves as a product reference and a problem solver for Coface’s prospects/client.

In this role you will handle client negotiations and come up with strategies to manage interactions with clients/prospect in a positive and professional manner.

This is a remote position with candidates residing in the Eastern or Central Time Zones are preferred.

Customer Relationship Management:

• Builds strong customer relationships through regular and proactive communication using various media and collaborative tools.
• Responds swiftly and appropriately to questions and concerns from clients and their intermediaries.
• Utilizes a consultative approach in determining the most effective coverage for a particular client need in administering pricing tools in preparation for bids.
• Prices quotes with commercial and risk underwriters who will structure and decided commercial terms.
• Communicates client needs and demands to Coface.
• Delivers critical data to the client; translating critical information into client needs.

Account Management:

• Acts as a central point of contact for the client and/or its intermediaries.
• Prepares and present sales proposals/renewal offers to deliver renewal revenue and achieve maximum sales profitability.
• Demonstrates all Coface offerings to existing clients to determine those solutions best suited for their needs. Develop and execute cross selling strategies to Coface’s existing clients
• Works proactively on renewals and address any potential risks/vulnerabilities in advance.
• Identifies weaknesses in the portfolio and come up with solutions while ensuring client retention.
• Collaborates to ensure timely renewal of policies, confirm all contractual documentation and full compliance with company rules and external regulators.
• Forecasts and tracks client account metrics
• Identifies opportunities to grow business with existing clients.
• Coordinates with staff members working on the same account to ensure consistent service
• Collaborates with sales team to reach prospective clients
• Services multiple clients concurrently, often meeting deadlines
• Keeps records of client transactions.

Market Knowledge:

• Establishes and ensure credibility with clients by clearly articulating detailed current market conditions and aligning the Coface value proposition vs our competitors.

Communication:

• Supplies management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Develops, maintains and levers strong relationships with intermediaries in order to increase the client retention.

THE CANDIDATE

• In order to be considered, you must possess the following:
• At least three (3) years of administrative experience in a credit insurance, banking, claims, or factoring organization would be beneficial.
• Proficient with Microsoft Office Applications: Outlook, Word, Excel.
• P&C Insurance license a plus, or ability to pass licensing course 60 days from hire date.

What Coface Offers

• A high-impact global leadership role with strategic influence.
• Competitive executive compensation and performance incentives.
• Opportunities for international travel and cross-border collaboration.
• A dynamic, inclusive, and growth-oriented work environment.