Account Manager - Surety (East)

Socket.dev; Hartford (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Socket.dev in Hartford, CT is seeking a Surety Specialist to provide top-tier client service in bonding and surety coordination. You will service accounts, respond to inquiries, and maintain meticulous documentation throughout the bond lifecycle.

The role involves processing billings, supporting new bond implementations, and collaborating with producers and accounting to resolve discrepancies and ensure accurate premium handling. Strong communication and proactive problem-solving are essential.

Qualifications

• Experience servicing, supporting and coordinating client accounts in insurance or surety, with a focus on bond products.
• Ability to research industry regulations and stay informed on bond/surety developments.
• Proactive self-direction and ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Service and coordinate client bond accounts, ensuring accuracy and timely responses.
• Respond to client inquiries and maintain documentation of communications and issue resolutions.
• Process billing activities and collaborate with accounting for discrepancies or collections.
• Prepare and send compliance communications and update client information in the data system.
• Support implementation of new bonds, gathering documentation and reviewing details with clients and sureties.

Skills

Customer service

Relationship building

Data entry

Communication

Critical thinking

Job description

The Surety Specialist provides the highest level of customer service in servicing, supporting, and coordinating Client’s accounts.

• Services designated book of business as relating to providing bonds and services for our clients
• Responds to Client’s inquiries, maintains documentation of communications, existing issues, and issue resolution.
• Supports implementation of new bonds, collecting needed documentation, and reviewing obligation details with Client and Surety
• Responds to Client’s inquiries, maintains documentation of communications, existing issues, and issue resolution.
• Process New and Renewal Billings along with AP and or RP billings accurately, as Needed
• Protect the confidentiality of information learned by performing the duties of the position
• Processes needed documentation throughout the life of the bond
• Informs Client of any and all changes that may affect surety premiums
• Inputs Client information into data management system, ensuring accuracy and completeness
• Creates and sends compliance communications as needed
• Delegate invoicing to appropriate associate
• Engages with Producer and Accounting Department to appropriately determine action plan and assist in collection efforts or billing discrepancies
• Communicates in a positive manner to contribute to a cohesive, pleasant work environment
• Assists other associates as needed
• Performs other responsibilities and duties as needed

• Ability to Create and send compliance communications as needed
• Ability to Research industry trends and governmental regulations
• Understands the overall business, operations, and bond/surety needs of the clients; anticipates when and how to respond. develops and maintains dependable working relationships with carriers and other providers.
• Understands and keeps informed on bond/surety industry developments and all products available.
• Has demonstrated the ability to build and Maintain effective relationships with clients to provide the best possible service on a timely basis.
• Self direct and performs at a high level
• Demonstrates critical thinking skills with the ability to identify and evaluate data
• Demonstrates Decision making skills by evaluating options accurately and establish priorities