Account Manager, Strategic Partnerships | Boston Area

Talkiatry; Cambridge (MA); Remote; USD 75,000 - 85,000; Full time

Job summary

An established industry player is looking for an Account Manager to strengthen partnerships within the healthcare sector. This role involves cultivating relationships with referral partners, ensuring their engagement and satisfaction while driving new patient growth. You will collaborate with various stakeholders to enhance the partner experience and provide tailored solutions. The ideal candidate is a proactive problem-solver with a strong background in account management or business development, particularly in mental health. Join a mission-driven organization committed to transforming mental health care and making a significant impact in the community.

Benefits

Medical, dental, and vision insurance

401K with match

Generous PTO and paid holidays

Paid parental leave

Flexible work location

Collaborative environment

Career growth opportunities

Qualifications

• 4+ years’ experience in healthcare business development or account management.
• Proficiency in CRM software and strong communication skills.

Responsibilities

• Manage long-term relationships to increase engagement and provider retention.
• Coordinate trainings for doctors and staff on services and workflows.

Skills

Communication Skills

Relationship Building

Problem Solving

Strategic Thinking

Account Management

Business Development

Customer Success

Education

Bachelor's degree in Business Administration

Bachelor's degree in Sales

Bachelor's degree in Communications

Bachelor's degree in Psychology

Bachelor's degree in Healthcare

Tools

CRM software (e.g. HubSpot)

Microsoft Office

Job description

We are seeking an Account Manager, Strategic Partnerships to cultivate strong, trusted relationships with our referral partners in the Boston area and drive the success of our partnerships. Your primary goal will be to ensure that these relationships are engaged, profitable, and long-lasting.

This role will require regular travel within the greater Boston area.

Reporting to the Head of Account Management, you will collaborate with internal and external stakeholders across a portfolio of named accounts. To excel in this role, you must have strong communication and relationship-building skills, along with experience in Account Management, Business Development, and/or Customer Success within the healthcare or mental health industries.

You are a proactive problem-solver and strategic thinker, known for your ability to listen, communicate, and adapt in dynamic environments. You thrive in a mission-driven organization and are recognized as a self-starter who is resourceful, empathetic, and ready to take on new opportunities to nurture our partner relationships.

About Talkiatry:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

You will:

• Serve as the long-term relationship manager focused on increasing engagement, new patient growth and provider retention
• Proactively communicate with partners to build trust and set appropriate expectations
• Collaborate with Talkiatry’s Strategic Partnerships team to ensure a seamless transition to Account Management while identifying growth opportunities within assigned territory
• Act as the liaison between referral partners and internal teams
• Engage with mid-level operational leads, referral coordinators, staff, and doctors to understand and meet their needs
• Coordinate and lead virtual and in-person trainings for doctors and staff members to educate on Talkiatry services and establish referral workflows
• Ensure partners have up-to-date information on our services and processes to grow referrals and boost conversion to new patient appointments
• Manage issue resolution, escalations, and problem-solving to maintain strong partnerships and build trust
• Work cross-functionally to improve the partner experience
• Prepare and present regular partnership performance reports and forecasts, both internally and externally
• Expand existing partnerships by providing tailored solutions to meet their objectives
• Attend conferences and networking events in your market to build brand awareness and establish relationships

You have:

• Must be based in Northern California
• 4+ years’ experience in a healthcare business development or account management role
• Mental Health experience a plus
• Ability to travel within your assigned territory for in-person meetings (~75% of the time). The assigned territory for this role is the Bay Area.
• Bachelor's degree in Business Administration, Sales, Communications, Psychology, Healthcare, or related field
• Proficiency in CRM software (e.g. HubSpot) and Microsoft Office

Why Talkiatry:

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
• Collaborative environment: be part of building something from the ground up at a fast-paced startup
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first

$75,000 - $85,000 a year

Compensation range for this position is $75,000 - $85,000, plus quarterly bonuses, OTE $100,000 - $110,000, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.