Account Manager, Strategic - DACH

Atlassian; Germany (OH); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Job summary

Atlassian is looking for an experienced Account Manager to deepen customer relationships and manage high-value contracts. The role requires over 7 years of relevant experience, particularly in selling Enterprise SaaS products, with fluency in German preferred.

You will develop strong relationships with enterprise clients, manage a wide portfolio, and contribute to revenue growth through strategic account management. Atlassian offers a hybrid work environment and a comprehensive benefits package to support employees.

Qualifications

• 7+ years of experience in account management or relevant areas.
• 4+ years selling Enterprise SaaS products globally.
• Experience handling high-revenue customer engagements.

Responsibilities

• Accelerate revenue growth through existing customer footprints.
• Develop relationships via video and in-person meetings.
• Manage high-value renewals and expansion opportunities.

Skills

Account management

Selling Enterprise SaaS products

Communication in German

Salesforce

Data analysis

Tools

Salesforce

Clari

Tableau

Job description

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That gives them more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed‑first company.

Overview

Our Account Management team looks to deepen our relationships with customers, explore how we solve their most complex challenges, and help them realize value across our solutions. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more.

The Team

We are a proactive and empathic group of account managers that own retention and accelerate expansion of Atlassian's core products and services, contributing to the transformation of our largest Enterprise customers worldwide.

Responsibilities

• Accelerate revenue growth by using existing customer footprints to maximize expansion through a top‑down, solution‑oriented approach.
• Develop senior and executive relationships over video conferences and in person.
• Manage high‑value renewals and expansion across a sizable solution and product portfolio.
• Oversee growth opportunity management and sales cycles end‑to‑end.
• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and white‑space analysis.
• Increase customer awareness of Atlassian's solution portfolio to discover cross‑sell and upsell opportunities.
• Maintain an understanding of solution and product updates and new offerings and articulate those improvements to customers and our solution partners.
• Forecast accountability for your owned book of business.
• Identify pockets of risk in your customer’s portfolio and assess solutions to reduce issues before they impact customer satisfaction.
• Manage up internally to provide awareness and advocacy of customer needs.
• Influence cross‑functional partners toward mutually beneficial outcomes.

About You

We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. You have over 7 years of relevant experience with achieving revenue targets and accelerating expansion within your owned book of business.

Qualifications

• 7+ years experience in account management, inside sales, customer success or other relevant business areas.
• 4+ years of experience selling Enterprise SaaS products across a global account footprint.
• Experience establishing communication and engagement with prospects, and building trust over the phone and on video across several countries and cultures.
• Experience meeting or exceeding performance goals.
• Experience managing high‑revenue customer engagements with Enterprise‑level customers.
• Experience managing complex, end‑to‑end sales cycles.
• Experience working with Channel Partners & GSIs to retain and grow customer accounts.
• Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios.
• Experience using Salesforce, Clari and Tableau.
• Experience analyzing data to support identifying opportunity and projecting growth trajectories.
• Speak German fluently and have experience working with the DACH market.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

EEO Statement

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.