Account Manager, Strategic

Tech Sales Jobs; United States; À distance; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Health & wellbeing resources

Volunteer days

Go perks & benefits

Résumé du poste

At Atlassian, we seek a high-impact enterprise account professional to drive growth across senior-level relationships and renewals. You’ll leverage video, in-person meetings and cross-functional collaboration to expand strategic accounts and manage risk.

You will partner with sales on account planning, monitor product updates, and articulate value across our portfolio to customers and partners worldwide. Strong data skills and a proven track record in complex, multi-country deals are essential.

Qualifications

• 7+ years in account management, inside sales, customer success or related area.
• Proven Enterprise SaaS selling across global accounts.
• Experience engaging with prospects across countries and cultures via video/phone.
• Consistently meeting or exceeding performance goals.
• Experience managing Enterprise-level customer engagements and complex sales cycles.
• Experience working with Channel Partners & GSIs to grow accounts.
• Understanding SaaS customer journey and guiding customers through risk scenarios.
• Experience using Salesforce, Clari and Tableau.
• Strong data analysis to identify opportunities and project growth trajectories.

Responsabilités

• Accelerate growth by expanding existing customer footprints through a solution-oriented approach.
• Develop senior and executive relationships via video conferences and in-person meetings.
• Manage high-value renewals and expansions across a broad product portfolio.
• Oversee growth opportunity management and cross-functional collaboration for account planning.
• Partner with Sales on account planning and competitive market analysis.
• Increase customer awareness of Atlassian's product portfolio to uncover new opportunities.
• Stay informed on product updates and articulate improvements to customers and partners.
• Forecast accountability for your book of business and risk mitigation.

Connaissances

Enterprise SaaS sales

Account management

Video/phone communication

Performance-driven

Enterprise engagements

Complex sales cycles

Channel Partners & GSIs

SaaS customer journey

Data analysis and growth

Outils

Salesforce

Clari

Tableau

Description du poste

What You Will Do:

• You will accelerate growth by using existing customer footprints to maximize expansion through a tops-down, solution-oriented approach

• Develop Senior and Executive relationships over video conferences and in-person

• Manage high-value renewals & expansion across a sizable product portfolio

• Oversee growth opportunity management.

• Partner with our Sales team on account planning and driving business growth through competitive, market and white space analysis

• You will increase customer awareness of Atlassian's product portfolio to discover opportunities

• Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners

• Forecast accountability for your owned book of business

• Identify pockets of risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfaction

• Manage up internally to provide awareness and advocacy of customer needs

• Influence cross-functional partners toward mutually beneficial outcomes

Your background

• Generally, 7+ years experience in account management, inside sales, customer success or other relevant business areas

• Proven experience selling Enterprise SaaS products across a global account footprint

• Experience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and cultures

• Experience meeting or exceeding performance goals

• Experience managing customer engagements with Enterprise-level customers

• Experience managing complex sales cycles

• Experience working with Channel Partners & GSIs to retain and grow customer accounts

• Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios

• Experience using Salesforce, Clari and Tableau

• Experience analysing data to support identifying opportunity and projecting growth trajectories
  

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.