Account Manager - Software Product Engineering

UST; Atlanta (GA); On-site; USD 82,000 - 123,000; Full time

Benefits offered by this job

Paid vacation and sick leave

401(k) Retirement Plan with employer matching

Medical, dental, and vision insurance

Job summary

UST is looking for an experienced Account Manager in Atlanta, Georgia, responsible for managing strategic customer relationships within the Software Product Engineering practice. The ideal candidate will have 8–15 years of experience and a proven ability to build relationships with senior executives.

This role includes driving customer outcomes and aligning engagements with strategic objectives. Perks include a competitive salary and comprehensive benefits package.

Qualifications

• 8–15 years of experience managing enterprise technology accounts.
• Experience within software engineering, product engineering, consulting, or technology services.
• Ability to build relationships with senior executives and decision‑makers.

Responsibilities

• Manage and grow strategic customer relationships in Software Product Engineering.
• Build strong relationships with customer stakeholders across business and technology.
• Serve as the primary point of contact and executive sponsor for assigned accounts.

Skills

Relationship Building

Account Management

Technology Awareness

Customer Engagement Strategies

Tools

Cloud Platforms (AWS, Azure, GCP)

AI and Generative AI

Agile Product Development

Job description

Title

Account Manager - Software Product Engineering / Manager II - Sales Support

Role Overview

UST is searching for an experienced Account Manager to manage and grow strategic customer relationships within our Software Product Engineering practice.

Responsibilities

• Strategic Customer Ownership
• Build and maintain strong relationships with customer stakeholders across business and technology functions.
• Develop trusted advisor relationships with CIOs, CTOs, Product Leaders, Engineering Leaders, Digital Transformation Leaders, and executive stakeholders.
• Understand customer business objectives, strategic priorities, operational challenges, and technology roadmaps.
• Serve as the primary point of contact and executive sponsor for assigned accounts.
• Maintain a deep understanding of customer success metrics and desired business outcomes.
• Outcome‑Focused Account Leadership
• Shift conversations from activities and staffing to business outcomes and value realization.
• Ensure customer engagements remain aligned to strategic objectives.
• Partner closely with delivery and engineering teams to drive successful customer outcomes.

Qualifications

• 8–15 years of experience managing enterprise technology accounts.
• Experience working within software engineering, product engineering, digital transformation, consulting, or technology services organizations.
• Proven ability to build relationships with senior executives and key decision‑makers.
• Experience managing complex enterprise customers with multiple stakeholders.
• Strong understanding of customer engagement and account growth strategies.
• Demonstrated ability to operate effectively in ambiguous and rapidly changing environments.
• Technology Awareness:
• Artificial Intelligence (AI) and Generative AI
• Software Development Lifecycle (SDLC)
• Agile Product Development
• Product Engineering
• Cloud Platforms (AWS, Azure, GCP)
• DevOps
• Site Reliability Engineering (SRE)
• Platform Engineering
• Data & Analytics
• Application Modernization
• Digital Transformation

Location

Georgia

Compensation

$82,000–$123,000

Benefits

Full‑time employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (prorated for new hires), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. Employees are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. Medical, dental, and vision insurance are offered, along with basic life insurance, accidental death and disability insurance, and short‑ and long‑term disability benefits. Employees may purchase additional voluntary short‑term disability benefits and participate in a Health Savings Account (HSA) or Flexible Spending Account (FSA) for healthcare, dependent child care, or commuting expenses. Part‑time and temporary employees receive paid sick leave and may participate in the 401(k) plan, with eligibility for medical, dental, and vision insurance for full‑time temporary employees.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. UST will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.