Account Manager - SMB Sales

WorkWave; Phoenix (AZ); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Flexible Time Off policy

Tuition reimbursement

Employee Assistance Program

24/7 virtual medical care

Quarterly awards

Regional discounts

Job summary

Medium is looking for an Account Manager based in Phoenix, Arizona. You will lead customer engagements and drive strategic initiatives while aligning customer goals with our product capabilities. This role requires a strong focus on sales pipeline management and customer education.

The ideal candidate has a Bachelor’s degree and 2+ years of sales experience, preferably within the field service or T&L industries. Enjoy a competitive salary between $65,000 and $70,000 annually, plus commission, along with a robust benefits package.

Qualifications

• 2+ years of proven success as a sales representative.
• Ability to act independently and handle multiple clients simultaneously.
• Experience selling within the field service or T&L industries is a plus.

Responsibilities

• Lead strategic Quarterly Business Reviews to align customer goals.
• Educate customers on solutions impacting business performance.
• Deliver product demonstrations and guide prospects through the sales cycle.
• Meet or exceed monthly recurring revenue targets.
• Generate new business opportunities through outreach efforts.
• Maintain accurate forecasting and deal tracking within Salesforce.

Skills

Excellent communication

Negotiation

Interpersonal skills

Sales pipeline management

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce CRM

Job description

Account Manager

At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.

Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.

We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI‑powered analytics suite, and continued momentum in integrated payments, we’re unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software.

What you’ll do:

• Lead strategic Quarterly Business Reviews (QBRs) to align customer goals with product capabilities and drive long‑term success.
• Educate and consult customers on how our solutions directly impact business performance, efficiency, and growth.
• Deliver compelling product demonstrations and tailored solution recommendations, effectively guiding prospects through the sales cycle to close new business.
• Consistently meet or exceed monthly recurring revenue targets through strong pipeline management and value‑driven selling.
• Generate new business opportunities through proactive outreach efforts including cold calling, personalized email campaigns, lead sourcing, and networking.
• Build and manage a robust sales pipeline and maintain accurate forecasting and deal tracking within Salesforce CRM.

What you’ll bring:

• 2+ years of proven success as a sales representative.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to act independently, multi‑task, and handle prospective clients and issues simultaneously.
• Experience driving a sales pipeline.
• Bachelor’s degree or equivalent experience.
• Experience selling within the field service or T&L industries is a plus.
• This is an inside sales role.

Salary: $65,000 – $70,000 a year plus commission. The final offer will depend on qualifications, experience, and organization budget.

Benefits:

• Robust benefits package, including health, dental, and 401(k) with company match.
• Flexible Time Off policy or generous PTO and paid holidays.
• Up to 4 weeks paid bonding leave.
• Tuition reimbursement.
• Employee Assistance Program with free counseling, financial, legal, adoption assistance, and more.
• 24/7 access to virtual medical care with Teladoc.
• Quarterly awards based on peer nominations.
• Regional discounts and perks.
• Opportunities to participate in charitable events and give back to the community.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We encourage candidates who may not meet every single requirement to apply anyway.