Account Manager - SMB Sales

WorkWave; Pittsburgh (Allegheny County); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health and dental benefits

Flexible Time Off or PTO

401(k) with company match

Tuition reimbursement

Free virtual medical care

Quarterly awards

Job summary

WorkWave is seeking an Account Manager to lead strategic Quarterly Business Reviews, educate customers on the impact of solutions on business performance, and deliver product demonstrations. You will manage a sales pipeline and maintain accurate forecasting within Salesforce CRM.

Applicants should have 2+ years of sales experience, strong communication skills, and a Bachelor's degree. This inside sales role includes a salary range of $65,000 – $70,000 plus commission.

Qualifications

• 2+ years of proven success as a sales representative.
• Ability to act independently and handle issues simultaneously.
• Experience driving a sales pipeline.

Responsibilities

• Lead strategic Quarterly Business Reviews (QBRs) with customers.
• Educate customers on business performance impacts.
• Deliver product demonstrations and recommendations.
• Meet or exceed monthly recurring revenue targets.
• Generate new business using outreach efforts.
• Maintain sales pipeline and accurate deal tracking.

Skills

Sales pipeline management

Negotiation skills

Communication skills

Ability to multitask

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce CRM

Job description

Account Manager

At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.

Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.

We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI‑powered analytics suite, and continued momentum in integrated payments, we’re unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software.

What you’ll do:

• Lead strategic Quarterly Business Reviews (QBRs) to align customer goals with product capabilities and drive long‑term success.
• Educate and consult customers on how our solutions directly impact business performance, efficiency, and growth.
• Deliver compelling product demonstrations and tailored solution recommendations, effectively guiding prospects through the sales cycle to close new business.
• Consistently meet or exceed monthly recurring revenue targets through strong pipeline management and value‑driven selling.
• Generate new business opportunities through proactive outreach efforts including cold calling, personalized email campaigns, lead sourcing, and networking.
• Build and manage a robust sales pipeline and maintain accurate forecasting and deal tracking within Salesforce CRM.

What you’ll bring:

• 2+ years of proven success as a sales representative.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to act independently, multi‑task, and handle prospective clients and issues simultaneously.
• Experience driving a sales pipeline.
• Bachelor’s degree or equivalent experience.
• Experience selling within the field service or T&L industries is a plus.
• This is an inside sales role.

Salary: $65,000 – $70,000 a year plus commission. The final offer will depend on qualifications, experience, and organization budget.

Benefits:

• Robust benefits package, including health, dental, and 401(k) with company match.
• Flexible Time Off policy or generous PTO and paid holidays.
• Up to 4 weeks paid bonding leave.
• Tuition reimbursement.
• Employee Assistance Program with free counseling, financial, legal, adoption assistance, and more.
• 24/7 access to virtual medical care with Teladoc.
• Quarterly awards based on peer nominations.
• Regional discounts and perks.
• Opportunities to participate in charitable events and give back to the community.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We encourage candidates who may not meet every single requirement to apply anyway.