Account Manager, SMB

Fetch; Northern (KY); Hybrid; USD 73,000 - 82,000; Full time

Job summary

Fetch is seeking an Account Manager to support and manage client engagements, ensuring deliverables align with client needs to drive retention and revenue growth. You will launch campaigns, build relationships, and apply AI-enabled tools to improve accuracy and efficiency in client delivery.

This full-time role can be based in a US office or remotely within the United States, requiring strong communication and the ability to manage multiple client projects and timelines.

Qualifications

• 2+ years of experience in B2B account management, customer success, or related field.
• Direct industry experience in digital media, advertising, or consumer data.
• Foundational understanding of digital advertising KPIs and how media solutions drive outcomes.
• Experience supporting renewals, upsells, and client growth conversations.
• Ability to stay organized and prioritize across multiple projects and stakeholders.
• Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes.
• Proficient in Salesforce or similar CRM.
• Proactive communication and strong collaboration skills.
• Comfort working in dynamic or evolving environments.

Responsibilities

• Own revenue targets and contribute to individual and team goals.
• Drive client retention and growth, positioning Fetch as a strategic and long-term partner.
• Build consultative client relationships through clear communication, reliable follow-through, and thoughtful account strategy.
• Own client upsell opportunities, using performance data and market trends to expand Fetch's share of partner budgets.
• Manage client engagements by coordinating calls and touchpoints, documenting next steps, and ensuring timely follow-up.
• Deliver campaign reporting, analytics, and ad hoc client requests accurately and on time.
• Support the onboarding of new clients and brands, coordinating campaign setup, required materials, and expectations to ensure a smooth launch.
• Manage campaign setup and programming inputs using standardized workflows and templates to improve accuracy and minimize errors.
• Partner with internal teams to troubleshoot and optimize client performance, using AI-enabled tools to proactively identify trends, opportunities, and risks.
• Translate campaign data and performance trends into clear, actionable recommendations that guide client budget allocation and decision-making.
• Prepare and deliver client presentations, business reviews, and QBRs using AI-enabled tools to strengthen data visualization and storytelling.
• Manage revenue actualization and billing processes, ensuring financial records are accurate and compliant.

Skills

B2B account management

Digital media advertising

Client communication

Data analysis

CRM knowledge

Tools

Salesforce

Job description

About the Role:

The Account Manager is an individual contributor sales role responsible for supporting and managing client engagements, ensuring deliverables align with client needs, to ultimately drive client retention and revenue growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.

In this role, you will help launch campaigns, build relationships, develop expertise in Fetch's offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You will support strategic conversations, manage day-to-day client engagement, and contribute to the growth and retention of partnerships while helping drive operational excellence across your pod.

You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

• Own revenue targets and contribute to individual and team goals
• Drive client retention and growth, positioning Fetch as a strategic and long-term partner
• Build consultative client relationships through clear communication, reliable follow-through, and thoughtful account strategy
• Own client upsell opportunities, using performance data and market trends to expand Fetch's share of partner budgets
• Manage client engagements by coordinating calls and touchpoints, documenting next steps, and ensuring timely follow-up
• Deliver campaign reporting, analytics, and ad hoc client requests accurately and on time
• Support the onboarding of new clients and brands, coordinating campaign setup, required materials, and expectations to ensure a smooth launch
• Manage campaign setup and programming inputs using standardized workflows and templates to improve accuracy and minimize errors
• Partner with internal teams to troubleshoot and optimize client performance, using AI-enabled tools to proactively identify trends, opportunities, and risks
• Translate campaign data and performance trends into clear, actionable recommendations that guide client budget allocation and decision-making
• Prepare and deliver client presentations, business reviews, and QBRs using AI-enabled tools to strengthen data visualization and storytelling
• Manage revenue actualization and billing processes, ensuring financial records are accurate and compliant
• Navigate deadlines and evolving priorities with increasing autonomy
• Embrace sales-enablement, AI, and automation tools to improve efficiency and continuously evolve client-service workflows

Minimum Requirements:

• 2+ years of experience in B2B account management, customer success, or related field
• Direct industry experience in digital media, advertising, or consumer data
• Foundational understanding of digital advertising KPIs and how media solutions drive outcomes
• Experience supporting renewals, upsells, and client growth conversations
• Ability to stay organized and prioritize across multiple projects and stakeholders
• Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
• Proficient in Salesforce or similar CRM
• Proactive communication and strong collaboration skills
• Comfort working in dynamic or evolving environments

Preferred Requirements:

• Experience with SMB clients across relevant industries, including but not limited to CPG, Restaurants, Retail, Agency, or Consumer Services
• Experience with full funnel marketing solutions, ideally including performance advertising or lower-funnel experience
• Experience collaborating with implementation, analytics, or other cross-functional teams
• Experience leveraging AI, automation, and other technology to drive measurable impact

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $73,000 - $81,950. The on-target earnings range for this position is $87,600 - $98,340. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.