Account Manager, SMB

Grubhub Holdings Inc.; Chicago (IL); Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

Equity

401(k)

Medical/Dental/Vision plans

Paid time off

Paid vacation

Job summary

Grubhub Holdings Inc. is seeking an Account Manager for the SMB Merchant Network in the United States. You will oversee a portfolio of restaurant accounts, optimize Grubhub listings, and drive growth by increasing order volume through strong relationships.

The role requires 2–4 years of sales or account management experience and likely preference for Mandarin or Spanish speakers. The position features a hybrid work model with 3 days in the office and offers a base salary with uncapped

Qualifications

• Bachelor’s degree or equivalent years of experience and a high school diploma/GED are required.
• 2–4 years of Sales or Account Manager experience.
• Experience selling to restaurant owners is a major plus.

Responsibilities

• Oversee a portfolio of SMB restaurant accounts and manage Grubhub listings.
• Cultivate restaurant relationships and drive account growth.
• Respond to inquiries and coordinate with internal teams to resolve issues in a timely manner.
• Maintain accurate records of client interactions and actions.
• Probe for opportunities to expand services and increase order volume.

Skills

Sales experience

Account management

Communication (verbal)

Multilingual (Mandarin or Spanish)

Problem solving

Self-starter

Outbound calls

Team collaboration

Relationship building

Education

Bachelor’s Degree or equivalent

High School diploma/GED

Tools

Salesforce CRM

MS Office

Google Workspace

Job description

About Grubhub

At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.

About The Opportunity

As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.

The Impact You Will Make

Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions. Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients. Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners. Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement. Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations. Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks. Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices. Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

What You Bring to the Table

• Candidate must be in the DFW area
• Bachelor’s Degree or equivalent years of experience and High School degree/GED required
• 2-4 years of Sales or Account Manager experience
• Experience working with (or selling to) restaurant owners is a major plus
• Restaurant experience is also a plus
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
• Experience with Salesforce.com or similar CRM is a plus
• Native-level fluency in English is required
• Candidates fluent in Mandarin or Spanish are strongly preferred
• Ability and desire to do whatever it takes to find solutions for restaurants
• Strong verbal and written communication skills
• Confident making outbound dials on the phone
• Proven track record of success in meeting and exceeding goals
• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

Compensation

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below. Illinois: $64,000- 80,000 ($80,000-$100,000 OTE) Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

• The benefits applicable to this role include a competitive compensation package with equity and a 401(k)
• We also offer a choice of medical, dental, and vision plans
• Company paid short and long term disability coverage
• Paid time off including flexible time off for exempt employees
• Paid vacation for non-exempt employees
• Paid sick leave in compliance with applicable law in addition to paid parental leave
• Discounted meals and exclusive perks across the Wonder family of brands

Eligibility, effective dates, and available plan options vary by employment classification and location.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion.

We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.

As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.

If you need an accommodation during the interview process, please let your recruiter know.

Join Our Team

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over hundreds of thousands of merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has opened doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.