Account Manager, Service

Alkegen; Buffalo (NY); On-site; USD 26,000 - 33,000; Full time

Job summary

Alkegen in Buffalo, NY is seeking a Service Account Manager to act as the liaison between external customers, sales engineers, and internal teams to manage orders and deliver exceptional service.

You will process new orders, monitor and maintain existing orders, provide pricing and quotes, confirm delivery dates, and keep customers informed throughout the order lifecycle while building strong relationships.

Qualifications

• High School Diploma required.
• 2–5 years of customer service experience, preferably in manufacturing.
• Experience with export order processing and trade compliance is a plus.
• Excellent organizational and communication skills; detail oriented.

Responsibilities

• Receives and processes customer orders and inquiries.
• Maintains ongoing relationships with customers and commercial partners.
• Ensures orders are entered correctly with delivery dates.
• Provides pricing, quotes, product availability, and schedule information.
• Serves as the link between customers and internal teams to ensure responsiveness.
• Tracks orders and coordinates with logistics to expedite delivery.

Skills

Customer service

Communication skills

Relationship management

Multi-tasking

Problem solving

Education

High School Diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Oracle

Job description

## Account Manager, ServiceApply: Buffalo, NY: Full time: Posted Today: R13126## Job RequirementsAlkegen has an exciting opportunity for a Service Account Manager to join our Commercial Excellence team. If you have strong oral and written communication skills and enjoy building rapport and relationships, apply today! The work hours for this role are Monday-Friday 8 AM to 5 PM ET.**Why work for us?** Alkegen is an innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us! Job Description Summary The Service Account Manager acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The SAM is responsible for managing customer and distributor orders. The SAM will process new orders, monitor, and maintain existing orders, and general customer maintenance duties. The SAM must resolve problem areas expeditiously and is responsible for providing a prompt and professional level of customer service. The job requires tact, attention to detail, the ability to make quick decisions, and the talent to juggle multiple responsibilities. **Responsibilities:** * Receives and processes customer orders, inquiries covering items or products ordered.* Maintains an ongoing relationship with assigned customers and commercial partner.* Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.* Provides standard pricing and quoting, product availability, and schedule information within *established guidelines.** May be responsible for checking prices and validating configurations.* Serves as communication link between customers and commercial to assure responsiveness.* Tracks order activity and alerts appropriate stakeholders of any potential delivery problems. Partners with Logistics to expedite delivery of selected orders.* Responsible for slotting order deliveries into the production schedule and communicating changes in demand or requested delivery dates.* Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.* Maintain a high level of customer service as reflected by a low number of customer complaints.* Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met.* Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements.**Qualifications:** * High School Diploma required. Associate's or Bachelor's degree in relevant field preferred* A minimum of 2-5 years of customer service experience* Manufacturing company experience preferred* Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules* Must have excellent organizational and communication skills and strong detail orientation* Capable of handling multiple priorities and adapting to change with ease* Willing to take on additional tasks and work effectively on a team* Proficiency in Microsoft Word and Excel required, knowledge of Oracle preferred* Ability to rotate with other CSR's to provide holiday coverageIf you are interested in being part of a world class customer Service function at Alkegen, we would love to hear from you!At Alkegen, we strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.Pay range: $19-$24