Account Manager, Senior Living

PharMerica; Orlando (FL); On-site; USD 75,000 - 80,000; Full time

Job summary

A leading company in pharmacy solutions is seeking an Account Manager for Senior Living. This role involves managing client relationships, ensuring satisfaction, and requires significant travel. Ideal candidates will have a Bachelor's degree and experience in client management within healthcare or related fields.

Benefits

DailyPay

Flexible schedules

Competitive pay

Health, dental, vision, and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid time off

Tuition reimbursement

Qualifications

• 3+ years’ experience in client management or sales in Long-Term Care or related industries.
• Licensed pharmacy technician, RN, or LPN preferred.

Responsibilities

• Develop strategies for client retention.
• Manage PharMerica’s clients in collaboration with the Senior Living team.
• Conduct and document meetings with clients.

Skills

Problem Solving

Time Management

Presentation

Education

Bachelor’s Degree

MBA

Tools

CRM

Microsoft Office

Salesforce

Axiom

Job description

Join to apply for the Account Manager, Senior Living role at PharMerica.

Overview

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life, we encourage you to apply today!

Our Company

PharMerica

Overview

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life, we encourage you to apply today!

The Account Manager of Client Services cultivates and maintains ongoing strategic relationships with clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution, and overall retention of clients.

This position requires 60-70% travel in and around the Orlando, FL area. An ideal residence is within that location to enable home officing 25% of the time. This position cannot be performed remotely to meet client and PharMerica standards.

Required:

• Bachelor’s Degree
• 3+ years’ experience in client management or sales in Long-Term Care or related industries
• Licensed pharmacy technician, RN, or LPN preferred

We offer:

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision, and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid time off
• Tuition reimbursement
• Non-retail/Closed-door environment

Our pharmacy group focuses on providing exceptional customer service and meeting pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other care centers nationwide. If your passion is service excellence and top-quality care, join our team and apply today!

This position will be posted for a minimum of 8 days.

Responsibilities

• Develop strategies with the Director, Senior Living Account Management for client retention.
• Manage PharMerica’s clients and customers in collaboration with the Senior Living team.
• Conduct and document meetings with clients.
• Work with PharMerica teams to deliver on client commitments and meet service-level agreements.
• Own client issue escalation and resolution processes.
• Prepare for and participate in client reviews, maintaining documentation.
• Document client interactions and activities in CRM.
• Provide insights and recommendations on pricing negotiations and contract renewals.
• Coordinate with billing, credit/collections, contracting, and marketing to meet standards.
• Prepare quarterly business review and engagement materials.
• Conduct client-facing training on products, tools, and resources.
• Support upselling of PharMerica products/services.
• Ensure a positive experience for clients.
• Collaborate on implementing initiatives and overseeing transitions.
• Compile reports and manage CRM data.
• Attend corporate events and conferences as needed.
• Mentor other associates.
• Travel 60-70% as required.
• Perform other tasks as assigned.
• Adhere to company standards, policies, and legal requirements.

Qualifications

• Bachelor’s Degree in business or related field; MBA preferred.
• 3+ years’ experience in client management or sales in Long-Term Care or related industries; healthcare or B2B experience preferred.
• Licensed pharmacy technician, RN, or LPN preferred.
• Strong presentation, time management, and problem-solving skills.
• Experience with CRM, Microsoft Office, and possibly Salesforce and Axiom.

About Our Line Of Business

PharMerica, part of BrightSpring Health Services, provides pharmacy solutions for senior living, skilled nursing, and post-acute care facilities nationwide. We value company culture, employee development, and advancement. Visit www.pharmerica.com for more info. Follow us on Facebook, LinkedIn, and X.

Salary Range

USD $75,000 - $80,000 per year.