Account Manager, Senior Living

BrightSpring Health Services; Orlando (FL); On-site; USD 75,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager of Client Services to enhance client relationships and ensure satisfaction with pharmacy services. This role emphasizes strategic management and requires 60-70% travel in and around Orlando, with a focus on delivering exceptional care. The ideal candidate will thrive in a dynamic environment, leveraging their expertise in client management and sales to drive client retention and satisfaction. Join a forward-thinking company that values quality care and offers competitive pay, flexible schedules, and comprehensive benefits for its employees.

Benefits

DailyPay

Flexible schedules

Health, dental, vision, and life insurance

Company-paid STD and LTD

Tuition Assistance and reimbursement

Employee Discount Program

401k

Paid time off

Non-retail/closed-door environment

Qualifications

• 3+ years’ experience in client management or sales in Long-Term Care.
• Licensed pharmacy technician, RN, or LPN preferred.

Responsibilities

• Develop strategies to retain clients and manage relationships.
• Handle client issue escalation and prepare for client reviews.
• Support solution selling and ensure positive client experiences.

Skills

Client Management

Sales

Problem-Solving

Time Management

Presentation Skills

Education

Bachelor’s Degree in Business

MBA

Tools

Microsoft Office

Salesforce

Axiom

Job description

Our Company

PharMerica

Overview

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life, we encourage you to apply today!

The Account Manager of Client Services cultivates and maintains ongoing strategic relationships with clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution, and overall client retention.

This position requires 60-70% travel in and around Orlando, FL. Residing within this area is preferred to enable home office work 25% of the time. This role cannot be performed remotely to meet client and company standards.

Required:

• Bachelor’s Degree
• 3+ years’ experience in client management or sales in Long-Term Care or related industries
• Licensed pharmacy technician, RN, or LPN preferred

We Offer:

• DailyPay
• Flexible schedules
• Competitive pay and shift differential
• Health, dental, vision, and life insurance
• Company-paid STD and LTD
• Tuition Assistance and reimbursement
• Employee Discount Program
• 401k
• Paid time off
• Non-retail/closed-door environment

About Our Business

PharMerica, part of BrightSpring Health Services, provides comprehensive pharmacy solutions for hospitals, rehabilitation centers, and long-term care facilities nationwide, emphasizing exceptional customer service and quality care. If service excellence is your passion, join our team today!

This position will be posted for a minimum of 8 days.

Responsibilities

1. Develop strategies with the Director and Senior Living Account Management to retain clients.
2. Manage client relationships and conduct meetings, documenting interactions.
3. Collaborate with PharMerica teams to fulfill client commitments and meet service standards.
4. Handle client issue escalation and resolution.
5. Prepare for and participate in client reviews, maintaining relevant documentation.
6. Record retention, upselling activities, and interactions in our CRM.
7. Provide insights on pricing negotiations and contract renewals.
8. Coordinate with billing, credit, contracting, and marketing to ensure standards are met.
9. Prepare quarterly business review and client engagement materials.
10. Conduct client training on products and resources.
11. Support solution selling and up-selling of PharMerica services.
12. Ensure positive client experiences and assist with corporate initiatives and new facility transitions.
13. Compile reports, manage CRM data, and resolve issues.
14. Attend corporate events and conferences as needed.
15. Mentor team members as required.

Note: This role requires 60-70% travel. All responsibilities are performed following company policies, legal standards, and professional ethics. Reasonable accommodations may be provided for individuals with disabilities.

Qualifications

• Bachelor’s Degree in Business or related field; MBA preferred.
• Minimum 3 years’ experience in client management or sales, preferably in healthcare or B2B settings.
• Licensed pharmacy technician, RN, or LPN preferred.
• Excellent presentation, time-management, and problem-solving skills.
• Proficiency in Microsoft Office; Salesforce and Axiom experience preferred.

About Our Line of Business

PharMerica, affiliated with BrightSpring Health Services, offers pharmacy services for senior living, skilled nursing, and post-acute care organizations nationwide. We promote a strong company culture with growth opportunities. Visit www.pharmerica.com for more information. Follow us on Facebook, LinkedIn, and X.

Salary Range

USD $75,000 - $80,000 per year