Account Manager, Retail Big Box

Charter Communications, Inc.; Fayetteville (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Spectrum is seeking an Account Manager for Retail Big Box to cultivate and manage partnerships with major retailers, maximizing sales opportunities and ensuring Spectrum brand standards are upheld. The role emphasizes field work, relationship management, and strategic growth initiatives across the assigned territory.

You will lead trainings, coordinate events, and provide product knowledge to drive awareness and sales, with travel to retail locations and occasional division-wide travel as needed.

Qualifications

• Bachelor's degree from a four-year college or university or equivalent experience.
• 5+ years of related experience or equivalent combination of education and training.
• Ability to read, write, speak, and understand English.

Responsibilities

• Manage daily relationships with assigned Big Box Retailers and third-party vendors to maximize sales opportunities and uphold Spectrum's brand standards.
• Execute strategies, conduct field sales operations, and support partners through audits, training, business reviews, and product knowledge sessions.
• Lead regular meetings and trainings to ensure partners meet sales targets, maintain quality standards, and achieve key performance indicators.
• Deliver comprehensive product, promotion, and offering information to partners to drive awareness and sales.
• Collaborate with partner owners to develop and manage growth plans that align with Spectrum's objectives.
• Monitor sales metrics, identify areas for improvement, and implement strategies to enhance partner performance.
• Prospect and onboard new business partners to expand Spectrum's retail footprint and drive incremental sales.

Skills

Sales

Relationship building

Communication

MS Office

Driver's license

Travel readiness

Bilingual

Education

Bachelor's degree

Tools

Outlook

Word

PowerPoint

Excel

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive on building strong relationships and driving sales performance within retail environments? As an Account Manager for Retail Big Box at Spectrum, you will manage partnerships with leading retailers, maximize sales opportunities, and ensure Spectrum's brand is represented with excellence. Your expertise will directly influence customer satisfaction and business growth, making a lasting impact on the retail landscape.

How You'll Make an Impact

• Manage daily relationships with assigned Big Box Retailers and third-party vendors to maximize sales opportunities and uphold Spectrum's brand standards
• Execute strategies, conduct field sales operations, and support partners through audits, training, business reviews, and product knowledge sessions
• Lead regular meetings and trainings to ensure partners meet sales targets, maintain quality standards, and achieve key performance indicators
• Deliver comprehensive product, promotion, and offering information to partners to drive awareness and sales
• Collaborate with partner owners to develop and manage growth plans that align with Spectrum's objectives
• Work closely with Operations, Strategy, and divisional teams to ensure departmental alignment and successful implementation of initiatives
• Coordinate special events, oversee staffing and merchandising, and facilitate sales execution to maximize retail performance
• Monitor sales metrics, identify areas for improvement, and implement strategies to enhance partner performance
• Provide actionable reports and feedback to channel leadership to influence sales strategy and resolve challenges
• Prospect and onboard new business partners to expand Spectrum's retail footprint and drive incremental sales

Working Conditions

• Spend approximately 20 percent of your time in the office and 80 percent in the field with weekly visits to assigned partners and retail locations
• Participate in occasional division-wide travel as required

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree from a four-year college or university or equivalent experience

Experience

• 5+ years of related experience or equivalent combination of education and training

Skills

• Ability to read, write, speak, and understand English
• Strong sales presentation and problem-solving skills with demonstrated initiative
• Effective written, verbal, and interpersonal communication skills
• Ability to work independently
• Proficiency in Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Flexibility to work retail hours and adjust schedule as needed to maximize sales opportunities
• Reliable transportation
• Valid and active state driver's license with a safe driving record
• Willingness to travel frequently within assigned territory

Preferred Qualifications

Experience

• 5+ years of strong sales experience with a proven track record

Skills

• Bilingual is a plus

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.