Account Manager, Retail Premier

Spectrum; New York (NY); On-site; USD 48,000 - 95,000; Full time

Job summary

Spectrum is seeking an Account Manager – Retail Premier to lead relationships with brick-and-mortar wireless retailers, drive expansion, and ensure brand compliance across the footprint. You will manage daily partner interactions and execute strategies to grow sales and customer satisfaction.

With 5+ years in sales or account management and a Bachelor’s degree, you’ll conduct audits, trainings, and business reviews, travel 20% in territory, and work evenings/weekends as needed.

Qualifications

• Bachelor’s degree from a four-year college or university or equivalent experience.
• 5+ years of related experience or training in sales, account management, or equivalent.
• Proficiency in reading, writing, and speaking English.

Responsibilities

• Foster relationships with retail partners by managing daily interactions and ensuring optimal representation of the Spectrum brand.
• Execute sales strategies and support field operations to maximize sales and meet business objectives.
• Provide comprehensive account management through audits, field visits, training, business reviews, product support, customer concern resolution, brand compliance, and merchandising.
• Conduct regular meetings and training sessions to help partners achieve sales targets and uphold quality standards.
• Collaborate with retail owners and internal teams to develop and manage growth plans aligned with Spectrum’s goals.
• Coordinate and support special events, overseeing staffing, merchandising, and sales execution.
• Prospect new business locations and drive incremental sales by expanding Spectrum’s retail footprint.

Skills

Relationship building

Sales strategy

Account management

Communication

MS Office

Travel readiness

Independent work

Driver’s license

Education

Bachelor's degree

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to elevate retail sales partnerships and drive business growth in a dynamic environment? As an Account Manager – Retail Premier at Spectrum, you will manage key relationships with brick-and-mortar wireless shops, execute strategies for expansion and compliance, and champion Spectrum’s brand. Your efforts will directly enhance customer satisfaction and create lasting value in our retail network.

How You’ll Make an Impact

• Foster relationships with retail partners by managing daily interactions and ensuring optimal representation of the Spectrum brand
• Execute sales strategies and support field operations to maximize sales and meet business objectives
• Provide comprehensive account management through audits, field visits, training, business reviews, product support, customer concern resolution, brand compliance, and merchandising
• Conduct regular meetings and training sessions to help partners achieve sales targets and uphold quality standards
• Collaborate with retail owners and internal teams to develop and manage growth plans aligned with Spectrum’s goals
• Coordinate and support special events, overseeing staffing, merchandising, and sales execution
• Prospect new business locations and drive incremental sales by expanding Spectrum’s retail footprint

Working Conditions

• Spend 20% of time in the office and 80% in the field, including weekly visits to partners and retail locations
• Travel required for division-wide meetings, sales, and networking events
• Must be able to lift and deploy Retail Marketing materials (flyers, setting up podium kit, banners etc.) in a retail environment or events

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree from a four-year college or university or equivalent experience

Experience

• 5+ years of related experience or training in sales, account management, or equivalent combination of education and experience

Skills

• Proficiency in reading, writing, and speaking English
• Effective sales presentation and problem-solving skills
• Strong organizational abilities and demonstrated initiative
• Practical written, verbal, and interpersonal communication skills
• Ability to work independently
• Comfortable using Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel
• Frequent travel within assigned territory
• Flexible to work retail hours, including evenings and weekends, and adjust schedule as needed
• Reliable transportation
• Valid and active state driver’s license with a safe driving record

Preferred Qualifications

Experience

• 5+ years of solid sales experience with a proven track record

Skills

• Bilingual is a plus

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

The base pay for this position generally is between $47,800.00 and $94,900.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $34,080.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.