Account Manager - Remote

StateServ Medical, Inc.; Mesa (AZ); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Innovative technology

Mission-driven work

Job summary

Dragonfly Health is seeking an Account Manager to serve hospice and post-acute care clients from a home-office or corporate setting. You will manage multiple accounts, drive customer success, and partner with clinical managers to optimize medication utilization and outcomes.

You will lead business reviews, coordinate with internal teams, and ensure seamless onboarding and ongoing education for customers. This role emphasizes relationship-building and strategic client partnerships.

Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Pharmacy, or related field.
• 3+ years in healthcare account management, hospice, pharmacy services, client success or related healthcare ops.
• Experience with hospice, home health, long-term or post-acute care or pharmacy customers preferred.
• Strong relationship-building and communication skills with ability to influence stakeholders at multiple levels.
• Experience leading customer meetings, presentations, and business reviews.
• Ability to manage multiple accounts, priorities and projects in a fast-paced environment.
• Strong analytical and problem-solving skills with ability to interpret utilization and financial trends.
• Experience collaborating across clinical, operational, billing, implementation, customer service and sales teams.
• Clinical licensure or healthcare-related certifications are a plus.

Responsibilities

• Lead recurring business reviews by preparing agendas, facilitating discussions, documenting actions and following through.
• Coordinate with Billing, Operations, Customer Service, Implementation and other teams to resolve issues and deliver seamless service.
• Support onboarding, implementations, integrations and post-go-live education for a successful transition.
• Maintain accurate customer records, activities and account plans within Salesforce.
• Monitor account performance, utilization trends and customer health to identify opportunities and risks.
• Collaborate with Sales to support customer growth and strategic initiatives.
• Participate in customer education, conferences and marketing events as a trusted resource.
• Build trusted relationships with hospice customers and become a long-term strategic partner.

Skills

Relationship-building

Communication skills

Public speaking

Multitasking

Account management

Education

Bachelor's degree in Healthcare Administration

Tools

Salesforce

Microsoft Office

Job description

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind.We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

• Competitive Pay - $65,000.00 to $75,000.00/year DOE
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care
• Build trusted relationships with hospice customers and become a strategic partner in their long-term success.
• Deliver an exceptional customer experience by understanding client needs and aligning Dragonfly Health solutions to support quality care and operational excellence.
• Partner with Clinical Managers to promote appropriate medication utilization, patient care outcomes, and cost management initiatives.
• Lead recurring business reviews by preparing meeting agendas, facilitating customer discussions, documenting action items, and ensuring follow-through.
• Coordinate with Billing, Operations, Customer Service, Implementation, and other internal teams to resolve issues and deliver seamless service.
• Support new customer onboarding, implementations, integrations, and post-go-live education to ensure a successful transition.
• Maintain accurate customer records, activities, and account plans within Salesforce.
• Monitor account performance, utilization trends, and customer health to proactively identify opportunities, risks, and recommendations.
• Collaborate with Sales to support customer growth, acquisitions, expanded services, and strategic initiatives.
• Participate in customer education, conferences, and marketing events while serving as a trusted resource for clients and internal partners.

What we look for

• Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Pharmacy, or a related field (or equivalent experience)
• Three or more years of experience in healthcare account management, hospice, pharmacy services, client success, healthcare operations, or a related healthcare environment
• Experience supporting hospice, home health, long-term care, post-acute care, or pharmacy customers preferred
• Strong relationship-building and communication skills with the ability to influence stakeholders at multiple organizational levels
• Experience leading customer meetings, presentations, and business reviews
• Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment
• Strong analytical and problem-solving skills with the ability to interpret utilization, operational, and financial trends
• Experience collaborating across clinical, operational, billing, implementation, customer service, and sales teams
• Proficiency with Salesforce or other CRM platforms and Microsoft Office
• Clinical licensure (RN, LPN, RPh, or PharmD) or healthcare-related certifications are a plus
• Work Environment: Ability to work independently from a home or corporate office to achieve objectives.

Why Account Manager is so important

This role is more than an account manager—it is a trusted partner who help hospice providers deliver exceptional patient care. By building strong relationships, coordinating cross-functional resources, and identifying opportunities to improve service and outcomes, they play a vital role in helping our customers succeed.

Every conversation, every partnership, and every solution contributes to a better experience for caregivers, clinicians, patients, and families.

Let’s soar together

Qualifications

Education

Preferred

Bachelors or better in Health Administration or related field.

Experience

Required

3 years:

3 years:

3+ years of experience in healthcare account management, client services, hospice operations, pharmacy services, clinical support, or a related healthcare environment required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.