Account Manager - Remote

Lensa; Cheyenne (WY); Remote; USD 59,000 - 94,000; Full time

Job summary

An innovative firm is looking for an Account Manager to support Employer Groups and enhance client relationships. This remote position involves resolving client issues, collaborating with teams to drive initiatives, and managing account documentation. The ideal candidate will have a Bachelor's degree and experience in client service or account management. Join a passionate team dedicated to improving healthcare access and outcomes, where your contributions will make a significant impact in the lives of others. If you thrive in a dynamic environment and are eager to drive results, this is the perfect opportunity for you.

Qualifications

• Bachelor's degree in business or equivalent work experience required.
• 2 years of client service/account management experience preferred.

Responsibilities

• Resolve issues and ensure member satisfaction for Employer Groups.
• Document interactions with accounts in Salesforce CRM.

Skills

Client Service

Account Management

Interpersonal Skills

Sales Presentations

Problem Solving

Education

Bachelor's Degree in Business

HS Diploma or GED

Tools

Salesforce CRM

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today!

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Account Manager - Remote

Job Description

The Account Manager is responsible for supporting the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This position must establish and maintain relationships with designated client counterparts.

Responsibilities

• Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future
• Collaborate with account executive and employer market leadership to build business cases for client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications
• Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership
• Facilitate regular meetings with Employer Groups in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow up with stakeholders or clients
• Support client audits and assist with the development of client presentations and the facilitation of client visits and health fairs
• Work directly with existing, small employer accounts to optimize the pharmacy spend at the account through use of Prime products and services
• Support Employer Group retention through: proactive and thorough issue resolution, ensuring an understanding of client's challenges, priorities and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship
• Document interactions with assigned accounts and input into the Salesforce CRM tool, including meeting agendas, notes, dependencies or risks, key decision points, outcomes, next steps, and responsible parties; ensure data is accurately captured for comprehensive client relationship management
• Other duties as assigned

Education & Experience

• Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required
• 2 years of Client Service/Account Management experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Ability to develop effective selling messages, presentations, and proposals that drive sales
• Strong interpersonal skills for facilitating meetings, resolving conflicts, building consensus, and influencing across departments and levels
• Ability to prioritize compliance, business goals, and initiatives while driving projects to completion
• Excellent organization and attention to detail; capable of managing multiple complex projects under pressure
• Effective team collaboration in a matrixed environment

Preferred Qualifications

• Healthcare or PBM industry experience
• Prior pharmacy technician experience and/or CPhT certification

Physical Demands

• Ability to travel up to 30%
• Work outside standard hours as needed, including nights and weekends
• Constant sitting, using hands, talking, and hearing
• Frequent reaching with hands and arms
• Occasional standing, walking, stooping, kneeling, crouching
• Occasional lifting up to 25 pounds
• Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment

All employees must understand and comply with security responsibilities, legal, regulatory, contractual requirements, and internal policies.

Potential pay ranges from $59,000 to $94,000 based on experience and skills.

For benefits details, visit our Benefits Page and click on "Benefits at a glance".

Prime Therapeutics is an equal opportunity employer, encouraging diverse candidates to apply. We value inclusivity and provide accommodations for applicants with disabilities.