Account Manager, Provider

Mass Digital Health; Framingham (MA); On-site; USD 42,000 - 90,000; Full time

Job summary

Definitive Healthcare is seeking an Account Manager to own a named book of provider accounts across the U.S., driving renewals, expansions, and client value realization of our healthcare commercial intelligence platform.

You’ll partner with Customer Success and cross-functional teams to identify growth opportunities, manage relationships, and deliver measurable impact for health systems and clinics nationwide.

Qualifications

• 3+ years of quota-carrying account management experience selling into provider organizations or healthcare markets.

Responsibilities

• Own and execute account strategies for a named book of provider accounts.
• Drive growth and collaborate with Customer Success to identify opportunities.
• Engage with potential buyers and influencers using a consultative approach.
• Initiate conversations about new opportunities and coordinate with cross-functional teams to close deals.
• Work with Customer Success to optimize usage and value of services.
• Lead renewal conversations and meet expansion quotas.
• Accurately forecast opportunities using CRM and manage portfolio.

Skills

Account management

Healthcare industry experience

Sales / negotiation

Cross-functional collaboration

Communication skills

MS Office proficiency

Education

A. or B.S. degree

Tools

CRM software

Job description

About Definitive Healthcare : At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact. Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011. We’re also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India. We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.

About the Role As an Account Manager at Definitive Healthcare, you will own a named book of provider accounts composed of health systems and clinics across the U.S. You will manage and grow a portfolio of client relationships by helping organizations unlock the full value of our healthcare commercial intelligence platform. You’ll serve as a strategic partner - identifying opportunities for expansion, driving renewals, and guiding clients on how to best leverage our data, analytics, and insights to achieve their goals. This role blends relationship management with consultative problem‑solving, working closely with Customer Success and cross‑functional partners to ensure clients see measurable impact from our solutions. It’s an ideal opportunity for someone who thrives on building trust, uncovering growth opportunities, and delivering exceptional customer experience.

What You’ll Do

• Own and execute account strategies across a named book of existing small/medium sized provider accounts
• Drive growth and collaborate with Customer Success to identify growth opportunities across therapeutic areas
• Go “high and wide” in accounts to build relationships with potential buyers and influencers; take a consultative approach to identify client issues that DHC can solve
• Initiate conversations about new opportunities and partner with DHC Customer Success and cross-functional partners to develop and close opportunities
• Work with the Customer Success and Customer Experience Team to optimize usage and value of DHC services
• Lead critical renewals conversations
• Meet and exceed renewal and expansion quotas
• Accurately forecast opportunities and utilize CRM to manage your portfolio

What You’ll Bring

• 3+ years of individual, quota-carrying account management experience, selling into provider organizations, health systems, or other healthcare focus markets
• Experience selling technology, data, analytics, or research solutions into small to mid-market healthcare environments
• Experience in account planning and collaborating with cross-functional teams
• Demonstrated track record of consistently achieving quota against net dollar retention or blended revenue goals
• Excellent interpersonal, communication, and relationship-building skills
• Strong negotiation, deal management, and closing skills for multi-year service contracts
• Strong work ethic, sound judgment, and a high level of professionalism, energy, and empathy
• Superior communication skills and proficiency crafting compelling narratives using MS Office tools
• A. or B.S. degree

Compensation and Benefits

The salary range for this position is $42,000 – $90,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications. Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution.

Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:

• “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.” -Business Development Manager
• “Great team. Amazing growth. Employees are treated very well.” -Research Analyst
• “I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.” -Profile Analyst

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status.

Privacy

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If you are a California, Colorado, New York City or Washington resident and this role is a remote role.