Analytics Engagement Manager

Definitive Healthcare, US; Framingham (MA); On-site; USD 106,000 - 124,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Unlimited PTO

401(k) match

Bonus potential

Job summary

Definitive Healthcare is seeking an Engagement Manager to translate client business needs into data-driven solutions and maximize adoption and retention of our analytics services. You will manage a book of business with a focus on data qualification, project delivery, and revenue growth.

The role requires deep RWD/RWE analytics experience, strong SQL and BI tooling skills, and the ability to communicate complex insights to business stakeholders.

Qualifications

• 6+ years in technical RWD/RWE analytics roles.
• 2+ years in a client-facing role (CSM/Insights/solutions engineer).
• Strong SQL skills (SQL Server/Databricks).
• Experience with BI tools such as Tableau/Power BI.
• Experience working with medical claims data (DRG, ICD, HCPCS/CPT, NDC).
• Experience visualizing data and communicating insights.
• Highly organized with ability to juggle tasks.
• Ability to present technical topics to a business audience.
• Comfortable working cross-functionally to get things done.

Responsibilities

• Gather client requirements and translate into actionable specs for tech teams.
• Develop Statements of Work with scope, deliverables, timelines, and costs.
• Collaborate with internal centers of excellence to drive adoption of solutions.
• Provide thought leadership in healthcare analytics and insights services.
• Coordinate escalation of client issues to appropriate parties.
• Track customer satisfaction and continuously improve service delivery.
• Identify opportunities for upsell and alignment with client goals.
• Position services to clients and maintain strong engagement with accounts.
• Resolve conflicts diplomatically and maintain positive relationships.
• Qualify data claims and procedures to ensure valuable outcomes.
• Manage multiple client projects with timely delivery and documentation.
• Monitor service revenue, utilization, and margins within accounts.

Skills

RWD/RWE Analytics

Client-facing

SQL

BI Tools

Medical claims data

Data visualization

Organizational skills

Communication

Cross-functional

Job description

About Definitive Healthcare

At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact.

Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011.

We’re also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.

We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.

About the Role

As an Engagement Manager, you will be quick to understand the client’s business needs and identify data-driven solutions. Your primary objective is to ensure customers in your assigned book of business are successful in the adoption, utilization, expansion, and retention of Definitive Healthcare’s analytic services. You will play a key role in positioning our services, proactively monitoring service revenue performance in your book of business and delivering consultative insights that maximize the value of Definitive Healthcare’s solutions for your clients. The ideal candidate will have deep customer consultative experience, possess solid technical and business intelligence skills, and demonstrate expertise in positioning healthcare analytics and insights services.

What You’ll Do

• Requirements Gathering: collaborate with external client stakeholders and leverage RWE/RWD expertise to gather detailed requirements for analytical projects and services. Translate client business requirements into clear, actionable specifications for technical teams, ensuring accurate and timely delivery of solutions
• SOW Development: translate project requirements into well-structured and comprehensive Statements of Work, ensuring clarity, scope definition, deliverables, timelines, and cost estimation.
• Collaboration: partner with internal knowledge centers to champion Definitive Healthcare solutions within customer systems and drive adoption of our services.
• Thought Leadership: provide thought leadership both internally and externally relative to their verticalized domain and the application of healthcare commercial intelligence to complex business problems.
• Escalations: coordinate appropriate parties for escalation of client issues.
• Customer Satisfaction Tracking: implement methods to gauge customer satisfaction, using feedback data to continuously enhance client experience and service delivery.
• Upsell Opportunities: identify additional opportunities for value-added services or upselling during client interactions, aligning them with the client's strategic objectives.
• Service Positioning: clearly articulate the value and benefits of Definitive Healthcare’s services to clients, aligning offerings with their strategic goals and identifying opportunities for expanded engagement.
• Conflict Resolution: handle client conflicts or challenges with diplomacy, seeking mutually beneficial solutions and maintaining a positive working relationship.
• Data Qualification: validate claims and procedure volumes to ensure the effort invested will produce worthwhile results for the customer.
• Project Management: manage multiple client projects simultaneously, ensuring timely delivery and documentation of all processes, and follow-up with the client.
• Revenue & Utilization Monitoring: track and analyze services revenue, utilization, and margins for assigned accounts, ensuring alignment with internal growth objectives and proactively addressing over-utilization with clients and account teams.

What You'll Bring

• 6+ years of demonstrated experience in technical RWD/RWE Analytics roles.
• 2+ years in a client-facing role as a CSM, Insights Consultant, or Solutions Engineer capacity.
• Expertise working with SQL (SQL Server and/or Databricks preferred) and Business Intelligence tools (Tableau and/or Power BI preferred).
• Expertise working with medical claims (DRG, ICD, HCPCS/CPT, NDC) to drive insights for customers (e.g. patient journey, segmentation, targeting, referral pathways, etc.).
• Experience working with data visualization and explaining the “so what?” to clients.
• High level of organizational skills and the ability to juggle multiple tasks with minimal supervision.
• Ability to present technical topics to a business audience, both virtually and in-person.
• Strong ability to work cross functionally to get things done.

Compensation and Benefits

The salary range for this position is $106,400 – $123,600 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.

Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution.

Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:

“Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

-Business Development Manager

“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst

If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter.

If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!

Privacy

Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information. Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators using an @definitivehc.com email address. We do not advertise open roles on Facebook and will never request money transfers or ask candidates to purchase equipment with a promise of reimbursement. If you receive any suspicious communication, please contact [e-mail] to verify your status in the application process.