Account Manager, Premium Membership Services

Thefloridapanthers; Town of Florida (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Florida Panthers Hockey Club is seeking a driven Account Manager for Premium Membership Services to serve as the main contact for Premium Territory Members and Suite Holders at Amerant Bank Arena and War Memorial Auditorium.

You will drive revenue through renewals, upsells, and exclusive experiences, building lasting relationships with high-value clients while coordinating cross-functional teams to exceed service expectations.

Qualifications

• Bachelor's degree in Business, Sports Management, Marketing, or related field preferred.
• Minimum 2 years as Account Executive in Ticket Sales, Groups, Service, or account management in sports or live entertainment; Premium Service experience with Suite leases preferred.
• Client-focused with commitment to delivering exceptional client experiences and driving retention and loyalty.
• Familiarity with SeatGeek (Unify/Amplify) and Salesforce CRM; proficiency in MS Office.

Responsibilities

• Serve as primary liaison for Premium Territory Members and Suites, handling renewals, invoicing, and client communications.
• Develop and maintain trust-based relationships with Premium Territory Members and Suite holders through proactive outreach.
• Respond to client requests and inquiries ensuring professional, timely resolution.
• Support events for Premium Territory Members, including networking/social events and Members-Only events.
• Collaborate cross-functionally to ensure superior Member experiences and cross-selling opportunities.
• Manage on-site Member Experience during NHL games, concerts, and arena activations.

Skills

Relationship building

Sales targets

Client service

CRM proficiency

Communication

Education

Bachelor's degree in Business/Marketing/Sports Management

Tools

Salesforce

Unify/Amplify

Microsoft Office

Job description

Organization Overview:
The Florida Panthers enter their 33^rdseason in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season.

As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state‑of‑the‑art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year‑round.

An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri‑county area.

Account Manager, Premium Membership Services

• Organization: Florida Panthers Hockey Club / Sunrise Sports & Entertainment
• Department: Client Service
• Reports To: Manager, Premium Services
• FLSA Status: Exempt (Salaried)
• Employment Type: Full-Time
• Location: Amerant Bank Arena, Sunrise, FL — On-Site
• Schedule: Flexibility required for evenings, weekends, and holidays

Job Summary

Sunrise Sports & Entertainment is seeking a driven and client-focused Account Manager to join our Premium Membership Services Team. In this role, you will serve as the primary point of contact for an assigned portfolio of Premium Territory Members and Suite Holders at Amerant Bank Arena and War Memorial Auditorium, delivering a consistently elevated experience that reflects the standard of our brand.

The Account Manager is responsible for achieving revenue objectives through renewals, retention, upselling, and upgrades, while building long‑term, trust‑based relationships with high-value clients. This individual will proactively identify client needs, resolve concerns with urgency, and curate exclusive premium experiences that reinforce the value of membership. Success in this role requires a disciplined approach to relationship management, a strong command of revenue performance metrics, and a genuine commitment to service excellence across all touchpoints.

Essential Duties & Responsibilities

Client Relations & Service

• Serve as the primary liaison for Premium Territory Members & Suites across all events at Amerant Bank Arena and War Memorial Auditorium, including overseeing the full renewal cycle from contract preparation through invoicing and client communication
• Develop and maintain strong, trust‑based relationships with Premium Territory Members and Suite holders through proactive outreach and engagement
• Respond to all client requests, concerns, and inquiries ensuring a professional and timely resolution
• Assist and support special events for Premium Territory Members such as networking/social events, meet & greets, and Members-Only events
• Work cross‑functionally with internal departments to ensure the Member experience exceeds expectations
• Assist Premium Territory Members and general guests with mobile ticketing, game‑day logistics, member events, and arena programming
• Conduct off‑site and on‑site meetings with Premium Territory Members to build relationships and explore cross‑selling and upselling opportunities
• Serve as on‑site Member Experience representative for events; primary point of contact for guest needs during NHL games, concerts, and arena activations at Amerant Bank Arena and War Memorial Auditorium as needed

Sales Strategy

• Consistently meet or exceed individual and team performance goals tied to an assigned portfolio of Premium Territory Members and Suite accounts
• Drive revenue growth through timely renewals and strategic upselling of Nightly Suites, Group tickets, Partial Plans, concerts, and special events
• Partner cross‑functionally with the Sales Team to ensure continuity and consistency throughout the client lifecycle

Operations & Reporting

• Maintain accurate and up‑to‑date client records within the Salesforce CRM system to support pipeline management, reporting, and strategic account planning
• Draft and execute Suite Lease contracts for Annual Suite Renewals
• Perform other duties and special projects as assigned

Qualifications

• Education: Bachelor's degree in Business, Sports Management, Marketing, or a related field preferred
• Experience: Minimum of 2 years of experience as an Account Executive in Ticket Sales, Groups, Service, or account management within sports or live entertainment; Premium Service experience managing Suite Leases is preferred
• Client‑Focused: Genuine commitment to delivering exceptional client experiences, building long‑term relationships, and maintaining a high standard of service that drives retention and loyalty across a diverse client base
• Sales Skills: Demonstrated track record of meeting or exceeding revenue targets and client retention goals, with experience managing premium or high‑value client relationships
• Technical Proficiency: Familiarity with SeatGeek ticketing platforms (Unify and Amplify) and Salesforce CRM preferred; Microsoft Office Suite (Word, Excel, PowerPoint) required
• Core Competencies: Strong work ethic with the ability to thrive in a fast‑paced, high‑pressure environment; demonstrates resilience, adaptability, and composure under adversity
• Communication Skills: Empathetic communicator with strong interpersonal skills and a genuine commitment to understanding and serving client needs
• Flexibility: Willingness and ability to work evenings, weekends, and holidays as required by event and game schedules

Position Type / Expected Hours of Work

This is a full-time exempt (salaried) position. Must be able to work flexible hours, including nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.