Account Manager (Pipeline Position)

Plasticmolding; Denver (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Plastic Molding Technology (PMT) is seeking an Account Manager to own the full customer experience from order intake through delivery at our Centennial, CO facility. You will build strong customer relationships and collaborate with Sales, Engineering, Production, and Finance to align on timing, pricing, and quality while driving continuous improvement.

The ideal candidate has 5–8+ years in customer service or account management, with experience in engineered-to-order manufacturing, and strong

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 5–8+ years of experience in customer service, account management, or a similar role.
• Experience in engineered-to-order and/or manufacturing environments preferred.
• Strong ability to build and maintain customer relationships across levels.
• Proactive problem-solver who can drive issues through to resolution.
• Excellent written and verbal communication, highly organized with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Own and manage assigned customer accounts, building strong, long-term partnerships.
• Serve as the primary point of contact and trusted advisor for customers.
• Identify issues and drive solutions with immediate fixes and long-term strategies.
• Improve processes to enhance customer outcomes and operational efficiency.
• Collaborate with Sales, Engineering, Production, and Finance for alignment.
• Manage the full order lifecycle from intake through delivery, ensuring accuracy.
• Resolve logistics, pricing, quality, and invoicing issues timely and effectively.
• Provide clear, proactive communication to customers and internal stakeholders.
• Identify growth opportunities and advocate for customer needs internally.
• Contribute to continuous improvement and overall plant performance.

Skills

Customer service

Account management

Communication skills

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

ERP systems

Microsoft Office

Job description

Full Time Sales Centennial, CO, US

Company Description:

Plastic Molding Technology (PMT) manufactures high precision plastic parts for automotive, telecommunications, medical device, renewable energy, and industrial customers. The primary manufacturing processes are injection molding and thermoforming. PMT has ~100 injection molding presses at its two primary manufacturing locations in El Paso, TX and Centennial, CO (a suburb of Denver).

PMT is continually seeking talented and customer-focused professionals to join our growing team. While we may not have an immediate opening, we are actively building a pipeline of qualified candidates for future Customer Service Representative opportunities.

If you enjoy helping customers, solving problems, and building strong professional relationships, we encourage you to apply and join our talent network for future consideration.

Position Summary

The Account Manager serves as the primary point of contact for assigned customer accounts, owning the full customer experience from order intake through delivery. This role is responsible for building strong customer relationships while driving operational alignment across Sales, Engineering, Production, and Finance.

This position goes beyond traditional customer service by taking accountability for order accuracy, delivery performance, issue resolution, and continuous improvement—ensuring customer expectations are met while supporting overall plant performance.

The ideal candidate is organized, detail-oriented, customer-focused, and thrives in a fast-paced manufacturing environment.

• Own and manage assigned customer accounts, building strong, long-term partnerships
• Serve as the primary point of contact and trusted advisor for customers
• Proactively identify issues and drive solutions, implementing both immediate fixes and long-term corrective strategies
• Challenge existing processes and think creatively to improve customer outcomes and operational efficiency
• Collaborate cross-functionally with Sales, Engineering, Production, and Finance to ensure alignment and execution
• Manage the full order lifecycle from intake through delivery, ensuring accuracy and adherence to customer requirements
• Resolve complex issues related to logistics, pricing, quality, and invoicing in a timely and effective manner
• Provide clear, consistent, and proactive communication to both customers and internal stakeholders
• Identify opportunities for account growth, expansion, and increased customer value
• Advocate for the customer internally, ensuring their needs and expectations are understood and met
• Contribute to continuous improvement efforts that enhance flexibility, responsiveness, and overall performance
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 5–8+ years of experience in customer service, account management, or a similar customer-facing role
• Experience in engineered-to-order and/or manufacturing environments preferred
• Demonstrated ability to build, grow, and maintain strong customer relationships across multiple levels
• Strong business acumen with the ability to understand customer needs and align them with company capabilities
• Proactive problem-solver who takes ownership and drives issues through to resolution
• Strategic thinker with the ability to balance short-term demands with long-term account success
• Excellent communication skills—clear, confident, and effective both written and verbal
• Highly organized with strong attention to detail and follow-through
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP systems
• Self-motivated, dependable, and results-driven with a strong sense of accountability
• Team-oriented with the ability to collaborate and influence across all levels of the organization
• Adaptable and open to change, with a continuous improvement mindset

Preferred Experience

• Experience working in a manufacturing, production, logistics, or industrial environment
• Experience with ERP systems, order management, or customer relationship management (CRM) platforms

What We're Looking For

Successful candidates are individuals who:

• Are passionate about providing exceptional customer service
• Demonstrate professionalism and accountability
• Communicate effectively with customers and coworkers
• Take initiative and ownership of their responsibilities
• Thrive in a collaborative, fast-paced environment
• Consistently seek solutions and opportunities to improve the customer experience

By applying to this pipeline posting, your information will be considered for future Account Manager openings that match your qualifications and experience. As positions become available, our recruiting team may contact qualified candidates to discuss next steps. We appreciate your interest in PMT and look forward to connecting with you.

Plastic Molding Technology does not accept unsolicited resumes from staffing agencies or third-party recruiters. Any resumes submitted to our employees or hiring managers without a formal, signed agreement in place with Human Resources will be considered property of Plastic Molding Technology. We will not be liable for any fees related to unsolicited submissions and will not recognize any claims to candidate ownership. A valid contract must be executed before any candidate submissions are accepted.