Account Manager, Pharmacy Partnerships - TX

Optum; Conroe (TX); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Telecommute flexibility

Job summary

Genoa Healthcare, part of Optum, seeks an Account Manager to oversee a portfolio of residential and healthcare partner accounts, including assisted living homes and outpatient clinics. You will be the liaison between Genoa Healthcare, pharmacy operations, and client partners, focusing on relationship management, proactive support, and timely resolution of service and billing issues.

If you reside in TX, you’ll enjoy the flexibility to telecommute as you tackle challenges, support onboarding,

Qualifications

• Must have strong relationship management skills with client partners.
• Excellent communication and organizational abilities.
• Proven ability to manage multiple accounts and meet deadlines.

Responsibilities

• Serve as the primary relationship owner for assigned residential and healthcare partner accounts.
• Maintain quarterly outreach cadence through site visits or remote follow-ups.
• Collaborate with pharmacy, billing, ops, and business development teams to support onboarding, retention and growth.
• Identify risks and gaps early to address retention and growth.

Skills

Relationship management

Communication

Time management

Education

Bachelor's degree in related field

Tools

CRM software

Job description

\"A Day in the Life\" video

\"A Day in the Life\" video

\"A Day in the Life\" video

Opportunities with Genoa Healthcare.

A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.

The Account Manager

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business. The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics. Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience. If you reside in TX, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities

Client Relationship Management

• Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth


• Build strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-through


• Maintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferences


• Act as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions

Growth & Business Development

• Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship management


• Partner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accounts


• Proactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growth


• Maintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets

Account Oversight & Operational Support

• Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growth


• Monitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each site


• Use available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams

Cross-Functional Collaboration

• Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next steps


• Assist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothly


• Ensure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations

Client Engagement & Education

• Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaboration


• Coordinate client-facing activities such as site visits, outreach, and immunization events


• Share observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities

Performance Metrics (KPIs)

Role

• Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this account


• Quarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpoints


• Issue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concerns


• Billing Follow-up: Completion of invoice, statement, hard hold, and past-due follow-up activities assigned


• Onboarding Support: Successful coordination and follow-through for new account transitions
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