Account Manager - Pharmacy

Morgan Stanley; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Lockton Companies is seeking a Pharmacy Account Manager to produce and quality check quarterly client reports from our internal pharmacy data warehouse, review data against KPIs, and support price guarantee reconciliations.

You will help manage a designated book of business, track day-to-day client issues, coordinate RFPs and renewals, and assist in PBM implementation calls with clients and consultants.

Qualifications

• Bachelor's degree in business or related field is required.
• 1–2 years in insurance or pharmacy data analytics preferred.
• PBM industry knowledge is a plus.
• Excellent communication and client relationship skills.

Responsibilities

• Produce and quality check quarterly client reports.
• Review data against KPIs from PBM vendor.
• Develop financial models and provide insights.
• Coordinate PBM implementation calls and meetings.
• Maintain project timelines for renewals and reporting.
• Support clients' pharmacy plans and address issues.

Skills

Communication skills

Customer service

Interpersonal skills

Organizational skills

Team collaboration

Education

Bachelor's degree in business or related field

Tools

PowerPoint

Excel

Word

Job description

Pharmacy Account Manager

Location: Kansas City, Plano (Secondary locations). Schedule: Full-time. Job type: Standard. Workplace: In Office.

Your Responsibilities

• Produce and quality check quarterly report books for clients from our internal pharmacy data warehouse
• Review data for reasonableness, and validate data against key performance indicators collected from the Pharmacy Benefit Manager vendor (PBM)
• Learn to perform pharmacy pricing guarantee reconciliations for clients on both a quarterly and annual basis
• Learn to navigate Lockton’s internal pharmacy data warehouse. Pull routine and ad hoc reporting from the data warehouse as requested by consulting team
• Develop financial models and reports for clients and account executive/consultants, provide interpretation and implication of analysis, as well as recommendations
• Oversee the servicing of a designated book or partial book of business as relating to marketing, claims, reporting and administration
• Track day-to-day issues related to clients’ pharmacy plans and assist team members in closing out open items
• Build and maintain internal and external timelines for projects such as RFPs, renewals, reporting, and other projects
• Learn to interpret clients’ current pharmacy programs and identify/recommend gaps, alternatives, additional plan design changes, etc.
• Assist in developing an implementation plan with client and serve as primary lead on PBM implementation calls and meetings
• Assist in the review of all agreements and/or documents related to best in class terms/provisions
• Meet with clients in conjunction with Team or Company Leadership to review a) pharmacy utilization, b) abnormal utilization results, c) monthly claims experience, d) set strategies and goals
• Research and understand industry trends and PBM product offerings
• Maintain knowledge of and on applicable governmental compliance and regulations in order to educate and consult client(s)
• Other responsibilities as assigned and/or needed

Qualifications

• A Bachelor’s Degree in a business-related field or equivalent experience in the insurance industry
• A minimum of 1-2 years’ experience in the insurance industry, specifically in employee welfare benefits or pharmacy data analytics
• Knowledge of the Pharmacy Benefit Management (PBM) industry preferred
• Demonstrate advance knowledge of PowerPoint, Word, and Excel
• Strong verbal and interpersonal communication skills
• Strong customer service skills, with the ability to develop strong client relationships with multiple clients
• Ability to interact with vendors effectively
• Excellent organizational and communication skills
• Motivated self-starter who is also able to work well on a team
• Legal right to work in the United States

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success.