Account Manager, Personal Lines - Japan Practice

Ori-gen; Honolulu (HI); Teletrabalho; USD 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance

401(k) with Company Match

Unlimited Paid Time Off

Licensing Renewal Assistance

Resumo da oferta

Noguchi & Associates, an Ori-gen Family Company, is seeking an Account Manager for Personal Lines in our Japan Practice. You will manage a book of personal insurance clients, service renewals, advise on coverages, and coordinate with carriers to deliver tailored solutions.

The ideal candidate is bilingual in English and Japanese, holds Hawaii P&C licensure, and has 3+ years in Personal Lines. After training in Cypress, CA, the role becomes fully remote with Hawaii hours.

Qualificações

• Fluent in English and Japanese required.
• Active Hawaii Property & Casualty license required.
• Minimum 3 years of Personal Lines insurance experience.
• Experience managing a Personal Lines book of business.
• Strong knowledge of Homeowners, Auto, Umbrella, Renters, Condominium, and RV policies.
• Experience working with carriers and clients.

Responsabilidades

• Serve as the primary day-to-day contact for assigned personal insurance clients.
• Maintain and strengthen client relationships through proactive communication and service.
• Advise clients on policy changes, coverage options, and endorsements.
• Process policy changes, endorsements, cancellations, and other servicing requests.
• Coordinate with carriers to support claims and renewals.
• Ensure accurate and thorough client files in the agency system.

Conhecimentos

Bilingual EN/JP

Verbal and written communication

Customer service & relationship mgmt

Multitasking & organization

Client service mindset

Formação académica

Hawaii Property & Casualty License

Ferramentas

Microsoft Office

Agency management systems

Applied Epic

Descrição da oferta de emprego

Account Manager, Personal Lines - (Japan Practice)

Noguchi & Associates - an Ori-gen Family Company

Salary Range: Final compensation will be determined based on experience, licensing, technical expertise, book complexity, and overall qualifications.

Reports To: Personal Lines Manager

Build a Career with Purpose

At Noguchi & Associates, we believe insurance is about more than policies and premiums- it's about protecting individuals, families, and the communities we serve.

As part of the Ori-gen family of companies, we are proud to carry forward a legacy built over 45 years of trusted relationships, service, and community impact. Our mission is simple:

Remember where you came from...and create a new future for the generations that follow.

We are looking for professionals who take pride in helping others, delivering exceptional service, and building meaningful relationships. If you're looking to grow your career with an organization that values integrity, collaboration, and community involvement, we'd love to hear from you.

Position Overview

The Personal Lines Account Manager is responsible for managing and servicing an assigned book of personal insurance clients while supporting the retention growth of agency relationships. This role works closely with clients, insurance carriers, and internal teammates to provide proactive service, coordinate renewals, review coverage needs and deliver insurance solutions that align with clients' evolving needs.

The ideal candidate is detailed oriented, technically proficient, responsive, and committed to delivering an exceptional client experience. Most importantly, you are a relationship builder who enjoys helping individuals and families protect what matters most.

Work Location & Schedule

We prefer a candidate based in Hawaii, but we are also open to considering candidates located in California.

California-based candidates:

• Training: Training is completed in our Cypress, CA office during California office hours, 8:30 am to 5:00 pm PST. During training, you will be in the office Monday and Thursday and remote Tuesday, Wednesday and Friday.
• After Training: Once training is complete, the position is fully remote, working Hawaii hours of 11:30 am to 7:00 pm HST.

What You'll Do

Client Service & Account Management

• Serve as the primary day-to-day contact for assigned personal insurance clients.
• Buildandmaintainstrong client relationships through proactive communication and exceptional service.
• Advise clientsregardingpolicy changes, coverage options, endorsements, billing questions, and insurance solutions.
• Processpolicy changes, endorsements, cancellations, evidence of insurance, and other servicing requests.
• Respond promptly to client inquiries via phone, email, and other communication channels.
• Assistclients with claims reporting and coordinate with carriers to support the claims process.
• Maintain complete andaccurateclient records within the agency management system.

Renewals & Account Retention

• Manage the renewal process for assigned accounts.
• Review renewal policies for accuracy, coverage adequacy, and client needs.
• Present renewal options and discuss coverage recommendations with clients.
• Identifycross-sell and account rounding opportunities whenappropriate.
• Coordinate with carriers to secure competitive solutions andmaintainstrong retention levels.
• Ensure all renewals are completed accurately and within agency timelines.

New Business Support

• Assistwith quoting and placement of new personallinesaccounts.
• Gather underwriting information and prepare carrier submissions.
• Prepare proposals and coverage comparisons for clients.
• Obtain signatures,requireddocumentation, and completed applications.
• Support Producers and referral partners in deliveringa seamlessclient experience.

Coverage Analysis & Compliance

• Review client insurance programs toidentifypotential gaps in coverage.
• Educate clientsregardingavailablecoveragesand policy enhancements.
• Maintain compliance with agency procedures, carrier requirements, and industry regulations.
• Ensure all client files and communications are documented accurately and thoroughly.

What We're Looking For

Qualifications

• Must be fluent in English and Japanese.
• Active Hawaii Property & Casualty Licenserequired.
• Minimum 3 years of Personal Lines insurance experience.
• Experience managing a Personal Lines book of business.
• Strong understanding of personal insurancecoveragesincluding Homeowners, Auto, Umbrella, Renters, Condominium, and Recreational Vehicle policies.
• Experience working directly with insurance carriers and clients.
• Excellent verbal and written communication skills.
• Strong customer service and relationship management abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiencywith Microsoft Office and agency management systems.

Preferred Qualifications

• Experience with high-net-worth or affluent personallinesclients.
• Experience marketing personallinesaccounts with multiple carriers.
• Knowledge ofcarrierunderwriting guidelines and personallinesrating.
• Experience with Applied Epic or similar agency management systems.

Why Join Noguchi & Associates?

Comprehensive Portfolio of Benefits

• Medical, Dental, and Vision Insurance
• Voluntary Benefits, FSA Accounts, and more
• 401(k) with Company Match
• Unlimited Paid Time Off
• Paid Volunteer – Philanthropic Time Off
• Paid Holidays
• Professional Development and Continuing Education Support
• Licensing Renewal Assistance

Meaningful Work

• Join an organization with more than 45 years of history and community impact.
• Help individuals and families protect what matters most.
• Be part of a growing company that values collaboration, service excellence, and giving back.
• Build long-term relationships with clients who value trusted advisors.
• Build a rewarding career with opportunities for growth and advancement.
• Join a culture that places Family & Having Fun within our Core Values.

If you're looking for an opportunity where your expertise is valued, your client relationships matter, and your work helps protect individuals and families while contributing to our Ori-gen legacy, we'd love to hear from you.