Account Manager, Personal Lines

The Partners Group LLC; Renton (WA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid work schedule

Employee ownership opportunities

Continuing Education support

Profit-sharing

Job summary

The Partners Group LLC is seeking a Personal Lines Account Manager to serve as a trusted resource to clients, helping with coverage decisions, policy changes, and questions. You will work with producers and carriers to deliver proactive service and build long-term relationships across two producers.

Ideal candidates have a Property & Casualty license, 5 years of experience, and strong knowledge of AMS360 and PL Rater tools, with excellent communication and organizational skills.

Qualifications

• Active Property & Casualty Insurance License required.
• 5 years of Personal Lines Account Manager experience preferable with an independent agency.
• Proficiency with agency management systems (AMS360 strongly preferred).
• Familiarity with carriers such as Liberty Mutual, Chubb, PURE, Cincinnati, Travelers, Progressive, Foremost, Arrowhead, and Geovera.
• Comfortable quoting auto, home, and umbrella policies.
• Experience using a personal lines rater (PL Rater preferred).
• Excellent verbal and written communication with clients.
• Strong organization and ability to manage multiple client needs.

Responsibilities

• Manage policy changes, coverage questions, and billing inquiries.
• Conduct annual policy reviews and recommend coverage solutions.
• Identify opportunities to strengthen client relationships and retention.
• Partner with producers, carriers, and internal teams to support client needs.
• Maintain accurate account documentation and activity records.
• Support client outreach, referral, and retention initiatives.

Skills

Client relationship management

Communication skills

Attention to detail

Time management

Education

Active Property & Casualty Insurance License (required)

Tools

AMS360

PL Rater

MS Excel

MS Word

Job description

Description

Find your place at The Partners Group, a purpose-driven company committed to making a difference in our community through our work and inspiring others to do the same.

TPG's success is driven by a culture that values partnerships. We're looking for people who invest in their relationships, seek to learn, create winning solutions for all, and do what they say they are going to do. Hard work goes without saying at TPG, supported by our culture that thrives on having fun while living well. This is what it means to be a partner for our clients and teammates.

Are you ready to join an amazing organization that has won too many "Employer of Choice" awards to list? Let's work together!

The Partners Group currently has an outstanding opportunity for a property and casualty professional to join our Personal Lines team as an Account Manager.

How you will make an impact at TPG

As a Personal Lines Account Manager, you'll serve as a trusted resource to clients, helping them navigate coverage decisions, policy changes, claims questions, and evolving insurance needs. By conducting thoughtful renewal reviews and identifying opportunities to strengthen coverage, you'll play a direct role in client retention, satisfaction, and long-term relationship growth. You'll also partner closely with producers and carrier partners to deliver proactive service and personalized solutions that support our commitment to exceptional client care. This newly added position will support two producers and help ensure their growing book of business continues to receive responsive, high-quality service.

This role is well suited for someone who genuinely enjoys building relationships, solving problems, and helping clients feel informed and confident about their insurance decisions. The ideal candidate brings both technical Personal Lines expertise and a consultative approach to service, balancing attention to detail with a commitment to creating a positive client experience.

A typical day in this role

• Manage policy changes, coverage questions, and billing inquiries
• Conduct annual policy reviews and recommend coverage solutions
• Identify opportunities to strengthen client relationships and retention
• Partner with producers, carriers, and internal teams to support client needs
• Maintain accurate account documentation and activity records
• Support client outreach, referral, and retention initiatives

Key details

Title: Account Manager

Location: Renton, WA or Portland, OR preferred (Bend, OR considered); onsite at least 1 day/week

Hours: 40 hours/week, Mon-Fri

Compensation: $60,000-70,000 annually (DOE)

Physical Requirements: Ability to sit for long periods of time, ability to communicate verbally and in writing, and ability to handle long periods of screen time.

Travel: Minimal, if any

Requirements

What you'll bring to the table

• Active Property & Casualty Insurance License (required)
• 5 years of experience as a Personal Lines Account Manager, preferably with an independent insurance agency
• Proficiency with agency management systems (AMS360 strongly preferred)
• Familiarity with carriers such as Liberty Mutual, Chubb, PURE, Cincinnati, Travelers, Progressive, Foremost, Arrowhead, and Geovera
• Comfortable making policy changes on carrier websites; quoting auto, home, and umbrella
• Experience using a personal lines rater (PL Rater strongly preferred)
• Excellent verbal and written communication skills with the ability to explain coverage clearly to clients
• Strong organization, attention to detail, and ability to manage multiple clients' needs effectively
• Intermediate to advanced proficiency in Microsoft Office Suite, especially Excel and Word

What will make you really stand out

• Prior experience supporting farm and ranch insurance clients
• Proven ability to build long‑term client relationships that result in referrals and renewals
• Strong technical troubleshooting skills within agency systems
• Ability to balance multiple requests under tight deadlines
• Self‑sufficient and comfortable working independently as well as part of a collaborative team
• Ability to use generative AI and other digital tools to support job related tasks such as research, drafting, analysis, summarization, planning, and problem solving, while exercising sound judgment, verifying accuracy, and adhering to company policies and ethical guidelines

Why join The Partners Group?

At TPG, you'll be part of one of the largest independently owned insurance brokerages in the Pacific Northwest where collaboration, integrity, and a client‑first mindset guide everything that we do. We foster a supportive, professional environment that values expertise, teamwork, and long‑term growth - and we invest in our people so they can do their best work. This includes:

• A comprehensive benefits package including generous Paid Time Off, Medical, Dental, and Vision Insurance, Life and Disability Insurance, a Retirement plan, and employee ownership opportunities, as well as profit‑sharing
• Ongoing support & development, including Continuing Education and encouragement toward professional designations
• A hybrid work schedule that supports flexibility while maintaining strong team connection
• Community involvement perks, including 8 hours paid volunteer time per quarter, charitable contributions matched by TPG, and an All‑company holiday volunteer day

Commitment To Diversity

TPG promotes a culture of inclusion and is committed to growing the diversity of our workforce. This is a place where all employees have the opportunity to achieve their goals and meet the needs of our clients and the communities we serve. Embracing and encouraging a diverse range of perspectives makes us stronger, smarter, and more effective. The sum of our individual differences drives our culture, reputation, and achievements.

The Partners Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We use E-Verify to confirm the identity and employment eligibility of all new hires.