Associate Account Manager, Personal Lines

The Partners Group; Seattle (WA); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Hybrid work schedule after 90 days

Volunteer time off

Employee ownership opportunities

Continuing Education support

Job summary

The Partners Group in Renton, WA, is seeking an Associate Account Manager for its Personal Lines team. You will act as the primary contact for clients, coordinate policy changes, answer coverage questions, and support claims and remarketing to help retain clients.

This role rewards relationship-building, attention to detail, and ongoing learning within insurance. Office-based with a hybrid remote option after 90 days, the position offers 40 hours per week, a salary of $24.00–$28.00 per hour

Qualifications

• Active Property & Casualty Insurance License required.
• 5+ years customer service experience, including 3+ years in an independent insurance agency.
• Strong written and verbal communication skills.
• Knowledge of personal lines products and coverages.
• Proficiency with Microsoft Office and carrier systems.

Responsibilities

• Manage policy changes, billing inquiries, and coverage questions for assigned clients.
• Quote new business and additional coverage lines.
• Review policies and endorsements for accuracy.
• Complete remarketing activities to maintain competitive coverage.
• Partner with advisors and teammates to support client needs.
• Maintain accurate client records and documentation.

Skills

Customer service

Insurance knowledge

Communication

Organization

Office software

Carrier systems

Education

Property & Casualty Insurance License

Tools

AMS360

PL Rater

Carrier systems

Job description

Description Find your place at The Partners Group, a purpose-driven company committed to making a difference in our community through our work and inspiring others to do the same.

Job Type Full-time

How You Will Make An Impact At TPG

As an Associate Account Manager, you'll help deliver the responsive, knowledgeable service our Personal Lines clients rely on every day. By serving as a primary point of contact, coordinating policy changes, answering coverage questions, and supporting claims and remarketing activities, you'll help clients make informed decisions and maintain confidence in their insurance program. Your work directly supports client retention, strengthens long-term relationships, and allows Personal Insurance Advisors to focus on strategic client needs and growth opportunities.

This role is well suited for someone who enjoys building trusted relationships and finds satisfaction in helping people navigate insurance decisions with clarity and care. You'll thrive here if you're detail-oriented, calm under pressure, collaborative, and motivated to continue learning and growing within the insurance industry.

A typical day in this role

• Manage policy changes, billing inquiries, and coverage questions for assigned clients
• Quote new business and additional coverage lines
• Review policies and endorsements for accuracy
• Complete remarketing activities to maintain competitive coverage
• Partner with advisors and teammates to support client needs
• Maintain accurate client records and documentation

Key details

Title: Associate Account Manager

Location: Renton, Washington (Portland, OR considered); in-office with hybrid remote opportunities after 90 days

Hours: 40 hours/week, Mon-Fri

Compensation: $24.00-28.00 per hour, non-exempt (DOE); approx. $50,000-60,000 annually

Physical Requirements: Ability to sit for long periods of time, ability to communicate verbally and in writing, and ability to handle long periods of screen time.

Travel: Minimal, if any

Requirements

What you’ll bring to the table

• Active Property & Casualty Insurance License (required)
• 5+ years of customer service experience, including 3+ years in an independent insurance agency
• Knowledge of personal lines insurance products and coverages
• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Proficiency with Microsoft Office and carrier systems

What Will Make You Really Stand Out

• Experience with AMS360 (or other agency management systems)
• Experience with PL Rater (preferred)
• Familiarity with leading personal lines carriers such as Safeco, Chubb, Travelers, Progressive, or PURE.
• Experience providing coverage guidance and processing policy changes directly with carriers.
• A collaborative, positive approach and a desire to learn and grow.

Why join The Partners Group?

At TPG, You’ll Be Part Of One Of The Largest Independently Owned Insurance Brokerages In The Pacific Northwest Where Collaboration, Integrity, And a Client-first Mindset Guide Everything That We Do. We Foster a Supportive, Professional Environment That Values Expertise, Teamwork, And Long-term Growth - And We Invest In Our People So They Can Do Their Best Work.

• A comprehensive benefits package including generous Paid Time Off, Medical and Dental Insurance, Life and Disability Insurance, a Retirement plan, and employee ownership opportunities
• Ongoing support & development, including Continuing Education and encouragement toward professional designations
• A hybrid work schedule that supports flexibility while supporting a strong team connection
• Community involvement perks, including 8 hours paid volunteer time per quarter, charitable contributions matched by TPG, and an All-company holiday volunteer day

Commitment To Diversity

TPG promotes a culture of inclusion and is committed to growing the diversity of our workforce. This is a place where all employees have the opportunity to achieve their goals and meet the needs of our clients and the communities we serve. Embracing and encouraging a diverse range of perspectives makes us stronger, smarter, and more effective. The sum of our individual differences drives our culture, reputation, and achievements.

The Partners Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We use E-Verify to confirm the identity and employment eligibility of all new hires.