Account Manager - Personal Lines

Legacy Risk Solutions LLC; Asheville (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

FSA

Life insurance

Disability insurance

PTO

Job summary

Legacy Risk Solutions LLC is seeking a detail-oriented Personal Lines Account Manager to manage the full lifecycle of personal insurance accounts, including new business, renewals, endorsements, and servicing. The role involves collaboration with Producers, carriers, and clients to ensure accurate servicing and strong client relationships.

The ideal candidate has 2–3 years in Personal Lines, an active P&C license, strong communication skills, and proficiency with agency software like Applied

Qualifications

• Active Property & Casualty insurance license required.
• 2–3 years of Personal Lines insurance or account management experience.
• Education beyond high school preferred; degrees favored.
• CISR, CIC or similar designations are a plus.
• Experience with Applied Epic or similar systems preferred.
• Proficiency in Excel and PowerPoint; strong Office skills.
• Strong customer service, communication, and organizational abilities.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Manage the full lifecycle of Personal Lines accounts including new business, renewals, endorsements, and ongoing servicing.
• Partner with Producers to prepare for renewal meetings and coverage recommendations.
• Prepare marketing submissions and obtain competitive coverage options from carriers.
• Process policy endorsements, change requests, renewals, audits, cancellations, and non-renewals with accuracy.
• Communicate policy updates, billing inquiries, coverage changes, and service requests with clients and carriers.
• Assist with policy binding, billing support, and audit processing.
• Review policies and endorsements for accuracy and resolve discrepancies with carriers.
• Coordinate issuance of certificates, policy documents, and client deliverables.
• Order MVRs, loss runs, and underwriting documentation as requested.
• Maintain accurate electronic client files and workflows in agency systems.
• Support client retention by delivering exceptional service and responsiveness.

Skills

Customer service

Verbal communication

Written communication

Organization

Time management

Problem solving

Independent work

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

CISR/CIC designation a plus

Tools

Applied Epic

Excel

PowerPoint

MS Office

Job description

Description

About Legacy Risk Solutions

Legacy Risk Solutions is a leading independent insurance agency platform headquartered in Gainesville, Georgia. Through its growing network of agency partners across the Southeast, Legacy provides commercial insurance, employee benefits, personal insurance, and risk management solutions to businesses and individuals. Built on a people-first culture rooted in integrity, growth, and partnership, Legacy combines local expertise with the strength and resources of a larger organization to deliver exceptional service and long-term success for clients, employees, and agency partners.

Position Summary

Legacy Risk Solutions is seeking a detail-oriented and customer-focused Personal Lines Account Manager to join our team. This role is responsible for managing the full lifecycle of personal insurance accounts, including new business, renewals, policy servicing, endorsements, billing support, and day-to-day client service. Working closely with producers, carrier partners, and clients, the Personal Lines Account Manager plays a key role in delivering a seamless client experience while ensuring the timely and accurate servicing of policies.

The ideal candidate thrives in a fast-paced agency environment, enjoys building strong client relationships, and takes pride in delivering responsive, high-quality service while supporting client retention and agency growth.

What You’ll Do

• Manage the full lifecycle of Personal Lines accounts, including new business, renewals, endorsements, policy changes, and ongoing account servicing.
• Partner with Producers to prepare for and manage the renewal process, including renewal meetings and coverage recommendations.
• Prepare marketing submissions and obtain competitive coverage options from carrier partners.
• Process policy endorsements, premium-bearing change requests, renewals, audits, cancellations, and non-renewals while ensuring accuracy and compliance.
• Communicate with clients and insurance carriers regarding policy updates, billing inquiries, coverage changes, and service requests.
• Assist with policy binding, premium collection, billing support, and audit processing.
• Review policies and endorsements for accuracy and resolve discrepancies with carriers as needed.
• Coordinate the issuance of certificates, policy documents, and other client deliverables.
• Order motor vehicle reports (MVRs), loss runs, and other underwriting documentation as requested.
• Maintain accurate electronic client files, documentation, and workflows within Applied Epic, ImageRight, and other agency systems.
• Support client retention by delivering exceptional service and proactively responding to client needs.
• Ensure all transactions are processed accurately, efficiently, and in compliance with agency and carrier guidelines.
• Perform other related duties and responsibilities as assigned.

Requirements

What We’re Looking For

• Active Property & Casualty (P&C) insurance license required.
• Minimum of 2–3 years of Personal Lines insurance or account management experience.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Insurance designations such as CISR, CIC, or similar are a plus.
• Experience with Applied Epic, or similar agency management systems preferred.
• Proficiency in Microsoft Office Suite; experience with Excel and PowerPoint is a plus.
• Strong knowledge of Personal Lines insurance products, policy servicing, and carrier workflows.
• Excellent customer service, verbal communication, and written communication skills.
• Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail with a commitment to accuracy and quality.
• Self-motivated with the ability to work independently while collaborating effectively with producers, carriers, and team members.
• Demonstrated problem-solving skills, initiative, and an ownership mindset focused on delivering exceptional client service.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible Spending Account (FSA)
• Life insurance coverage
• Short-term and long-term disability coverage
• Accident and critical illness insurance options
• Generous Paid Time Off (PTO)

Equal Opportunity Employer

Legacy Risk Solutions is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds.