Account Manager- Optical Solutions

Molex; Fremont (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

Molex is seeking an Account Manager for a strategic enterprise data center customer. The role focuses on server and switch systems and aims to deliver the best products in the market through expert application service.

You will provide on-field support to design winning projects, coordinate with QA and Development, document meetings, manage action items in Salesforce, and drive revenue growth with strong customer relationships.

Qualifications

• Bachelor's degree in mechanical/manufacturing engineering or equivalent.
• At least 5 years of related R&D experience on Server or Switch products.
• Experience with fiber optic connectors is a plus.
• Knowledge of server or switch hardware/architecture.
• Familiarity with 3D mechanical design tools.
• Agile, problem-solving mindset.

Responsibilities

• Provide on-field support to key customer to design win key project and grow business by professional application service.
• Offer optimal interconnection solutions based on customer applications and proposed concepts on time.
• Support new parts qualification by customers and align specs between customers and Molex.
• Resolve mechanical application related problems to meet customer needs.
• Support failure analysis for new win projects and coordinate with QA/Development to resolve issues.
• Document external customer and internal meetings and publish notes for internal teams.
• Monitor market trends and participate in competitive analyses.
• Develop and advance mechanical support technologies and share information with Sales/Marketing.

Skills

R&D experience

Server/Switch knowledge

Fiber optics

Agile mindset

Education

Bachelor's degree in mechanical/manufacturing engineering

Tools

3D CAD

Job description

Your Job

Molex is seeking an Account Manager who has experience working on server or switch system to support strategic leading enterprise customer in the data center market. At Molex we are leading the industry, with our advanced Datacom and Datacenter solutions to solve our customers' toughest challenges. In this highly visible sales position, you will join a team of professionals who are passionate about delivering the best products in the world to the market.

What You Will Do

On field support key customer to design win key project and grow business by professional application service.

• Provide optimal interconnection solution according to customer's application scenarios and customized concept proposal in time according to customer's expectations
• Support new parts qualification by the customers. Figure out different conditions behind the specs between customers and Molex. The goal is to pass the qualification
• Resolve complex mechanical application related technical problems to meet customer needs
• Support failure analysis, especially for new win projects. Collect all related factors on-site, coordinate with the Quality and Development team, allocate all resources to solve the failure

Keep close communications with key customers and feedback VOC to internal product marketing and design team.

• Take notes to document external customer and internal meetings capturing technical specs, key take aways, action items and next steps. Publish to internal Molex and follow up to ensure completion and closure-For both technical and commercial items
• Keep eyes on market trends, participate the market competition analysis
• Develop/seek new or advanced technologies in mechanical application support capabilities
• Disseminate/share customer information to Sales and Marketing team
• Build and maintain good relationship/trust with key engineers of customer
• Develop and advance relationships vertically and horizontally within the customer at all levels, "C" and below to capture the account 360 degrees
• Other duties as assigned by Management
• Engage with customers to achieve or surpass assigned revenue targets as well as assigned demand creation pipeline goals. Track and document these actions and results in our Customer Relationship Management tool (Salesforce).
• Find desirable revenue opportunities and present to Business Units for necessary support.
• Track and coordinate demand creation business transitioned to other parts of the world to assure Molex captures this business.
• Ongoing development of personal expertise is critical to success in this role.
• Become an expert in understanding this customer's individual strategic business plans.

Who You Are (Basic Qualifications)

• Bachelor's degree in mechanical/manufacturing engineering or equivalent
• At least 5 years of related R&D experience on Server or Switch product for a degree holder

What Will Put You Ahead

*Experience with fiber optic connectors

• Experience of application on connector and cable assembly.
• Knowledge of server or switch hardware/architecture
• 3D mechanical design tool
• Agile, problem-solving mind-set
• A self-driven and well-organized person with a high initiative and the ability to work independently.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

For this role, we anticipate paying $130,000 - $180,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.