Account Manager, Omnicare (Houston, Texas)

CVS Health; Lebanon (NH); On-site; USD 44,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health's Omnicare segment seeks an Account Manager to coordinate local client relationships and drive customer satisfaction across long-term care accounts. The role involves managing contracts, leading client meetings, and identifying growth opportunities in a fast-paced environment.

With 2+ years in customer-facing roles, you will partner with leadership to deliver value propositions, monitor renewals, and ensure contract compliance. A bachelor’s degree and CRM experience are preferred.

Qualifications

• 2+ years of customer-facing experience.
• Must reside within Houston, TX metro area.
• Willingness to travel up to 50-60% of the time within Texas.
• Willingness to work occasional evenings & weekends, based on client needs.
• Demonstrated proficiency with CRM systems, including Salesforce.

Responsibilities

• Assess client needs with leadership to present a value proposition for new products and services.
• Assist with contract status reports and renewals within the book of business.
• Manage client meetings, summarize notes, and disseminate follow-ups to upper management.
• Build relationships with clients through regular meetings to identify needs and opportunities.

Skills

CRM proficiency

Customer-facing

Travel readiness

Salesforce

Education

Bachelor’s degree

High school diploma or GED

Tools

Salesforce

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountably and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, supporting skilled nursing facilities, assisted living communities, and other institutional care settings. As we transition to an independent, standalone organization, we are building and strengthening internal capabilities to support our approximately 6,000 colleagues and multi-state operations.

The Account Manager, Omnicare directs workflow of activities for managing local client relationships. This person manages and develops the client relationship, serving as the liaison between clients and the enterprise. Additionally, the Account Manager provides ongoing client support and identifies opportunities to retain and expand existing business as the key point of contact for driving customer satisfaction.

Job Duties

• Assesses client needs by partnering with leadership to present a comprehensive value proposition for new products and services, in order to grow the customer base and increase ongoing customer loyalty.
• Assists with contract status reports and renewals within the assigned book of business to ensure swift resolution and completion.
• Manages client meetings, summarizes meeting notes, and disseminates follow-up action items to upper management.
• Builds relationships with clients through regular meetings to identify needs and opportunities that will further trust and brand recognition.
• Conducts quarterly executive reviews to review business deliverables and to evaluate new opportunities.
• Identifies at-risk accounts and consults with internal partners to assist with the development of action plans, in order to address customer risks and opportunities.
• Reviews contracts on a customer-by-customer basis and conducts specific follow-up measures to ensure contract compliance and timeliness.
• Performs other duties as assigned.

Required Qualifications

• 2+ years of customer-facing experience.
• Must reside within, or adjacent to, the Houston, Texas metropolitan area.
• Willingness to travel up to 50-60% of the time within Texas.
• Willingness to work occasional evenings & weekends, based upon client needs.
• Demonstrated proficiency with CRM (Customer Relationship Management) systems, including Salesforce.

Preferred Qualifications

• Previous experience in a long-term care or pharmaceutical setting.
• Established success in client/account management field.
• Excellent customer service skills, with the ability to discern between consultative and solution-oriented approaches.
• Proven success utilizing project management skills; ability to track and manage issues, ensure the right teams are engaged, and facilitate comprehensive and timely issue resolution.
• Ability to strategically and creatively solve problems when dealing with a multitude of variables, particularly where standard resolutions do not exist.
• Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction.
• Effective presentation skills with the ability to make group presentations to promote client satisfaction, retention, and upsell opportunities.
• Knowledge of Microsoft Office Suite, with a focus on Excel, PowerPoint, Word, Outlook, and Web applications.
• Bachelor’s degree.

Education

• High school diploma or GED.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.