Account Manager, North America

think-cell; New York (NY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability leave

Parental leave

401k

Job summary

thinkcell in New York is seeking an Account Manager to lead our NA go‑to‑market efforts. You will own a portfolio of high‑potential accounts, drive adoption, expand licenses, and manage the full sales cycle from opportunity to close.

Build strong relationships with C‑suite stakeholders and collaborate cross‑functionally to deliver exceptional customer value. Based in the NYC region, you will be on‑site at least 3 days/week and travel to Berlin and Denver as needed.

Qualifications

• 3–5+ years in high‑growth or start‑up SaaS sales
• Proven track record managing enterprise or mid‑market accounts
• Ability to navigate complex organizations and multi‑thread deals
• Self‑sufficient, proactive in a fast‑moving sales environment
• Experience with GTM tools (Salesforce, Outreach, Gong, LinkedIn Sales Navigator)
• Excellent virtual communication and presentation skills
• Willingness to understand thinkcell’s product and travel to Berlin and Denver
• Based in NYC region with on‑site work 3 days/week
• Full work authorization; no visa sponsorship available

Responsibilities

• Own a portfolio of customers and grow key accounts with expansion opportunities
• Prospect into new teams within existing accounts using data‑driven strategies
• Lead full sales cycle from lead gen to close, with live product demos and negotiation
• Conduct account forensics to identify expansion and churn prevention
• Engage with end‑users, procurement, and decision‑makers to drive adoption
• Develop strategic account plans tailored to each customer
• Generate pipeline, manage inbound requests, and refine outreach strategies
• Collaborate with leadership, enablement, and solutions consulting to drive adoption
• Monitor account health and mitigate churn through renewals and expansions

Skills

SaaS sales

Account management

C-suite navigation

Proactive/self‑starter

Education

Bachelor's degree in business or related field

Tools

Salesforce

Outreach.io

Gong

LinkedIn Sales Navigator

Job description

At thinkcell, we’re on a mission to revolutionize the way professionals work—making presentation creation smarter, faster, and more efficient. Since our founding in 2002 in Berlin, we've been crafting powerful software that seamlessly integrates with Microsoft Office, helping users easily transform complex data into stunning charts and diagrams.

Driven by innovation and technical excellence, our diverse and dynamic team thrives on creativity and collaboration. We foster an inclusive culture where ideas flourish, and every team member has the opportunity to make a real impact. If you're passionate about shaping the future of productivity software, think‑cell is the place for you!

What you will do:

Are you a driven, entrepreneurial sales professional ready to make a global impact? We’re looking for a high‑energy Account Manager to lead our go‑to‑market efforts across a portfolio of high‑potential accounts in the North America region.

In this role, you will manage and grow a book of existing customers with a focus on driving adoption, expanding licenses, and ensuring customers unlock the full value of thinkcell. You will own the full sales cycle from opportunity identification to close and work cross‑functionally to deliver an exceptional customer experience.

If you thrive on building strong relationships, uncovering growth opportunities, and driving impact across a broad customer base, this is your opportunity to lead from the front.

Key Responsibilities:

• Own a portfolio of customers by managing and growing key accounts while identifying and executing expansion opportunities.
• Prospecting into new teams and divisions within existing accounts, leveraging account mapping and data‑driven sales strategies.
• Manage the full sales cycle from lead generation to deal closure, including qualification, value positioning, live product demonstrations, negotiation, and contract execution.
• Manage data‑driven account forensics to identify areas for expansion and churn prevention.
• Engage directly with end‑users, procurement, and decision‑makers to drive adoption and long‑term value.
• Develop and execute strategic account plans tailored to each customer’s structure, needs, and buying patterns.
• Own pipeline generation, inbound requests, and trial conversions by refining outreach strategies, adjusting messaging, and executing sales plays.
• Work cross‑functionally with leadership, customer enablement, and solution consulting to drive training and adoption within key accounts.
• Monitor account health and proactively mitigate churn risk through ongoing engagement, renewal strategies, and expansion planning.

Your profile

• 3-5+ years of experience in high‑growth or start‑up SaaS sales, environment.
• Proven track record of managing enterprise or mid‑market accounts.
• Strong ability to navigate complex customer organizations, multi‑thread deals, and working with C‑suite executives.
• Highly self‑sufficient and proactive, capable of operating in an entrepreneurial and fast‑moving sales environment.
• Experience in working with common GTM tools (e.g. Salesforce.com, Outreach.io, Gong, LinkedInSalesNav).
• Excellent virtual communication and presentation skills with the ability to build and maintain customer relationships.
• Appreciation of our product – willingness to understand thinkcell’s product is a must (don’t worry, it’s very intuitive), experience with thinkcell a plus.
• Bachelors degree, preferably in business or a related field.
• Based in NYC region, with the ability to work on‑site in at least 3 days per week.
• Ability to travel to Berlin, Germany and Denver, CO x times a year.
• Full work authorization, there is no visa sponsorship available for this role.

Why is thinkcell the right place for you?

At thinkcell, we’re not just building innovative software – we’re empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue‑chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 210 people, united by a shared commitment to excellence and innovation.

Our proprietary technology sets the standard in business document creation, and we’re in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we’re looking for talented individuals who can help us shape the future of business productivity.

Our Values

• Forward Thinking: We are adaptable innovators – we embrace change, value progress, and challenge the status quo to find the best solutions.
• Ownership: We take pride in our work – we own our mistakes, learn from them, and go the extra mile to deliver exceptional results.
• Customer First: We are committed to our customers – we understand, prioritize, and deliver lasting value through meaningful solutions.
• Unified Team: We cultivate collaboration and value every voice – we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission.
• Strive for Excellence: We are driven by excellence – we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent.

Join Our Journey

We encourage you to apply even if you don’t meet every requirement. At thinkcell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact. Joining us means more than just a job – it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things.

Compensation:

Compensation: thinkcell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate an OTE of $130K–$150K per year. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case, which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any think‑cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think‑cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements).

At thinkcell, we value diversity. thinkcell is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.