Customer Success Manager

think-cell Software GmbH; New York (NY); Hybrid; USD 130,000 - 160,000; Full time

Job summary

think-cell Software GmbH is seeking a strategic and customer-centric Customer Success Manager to oversee a portfolio of strategic global customers. You will act as a trusted advisor to senior stakeholders, driving retention, expansion, and long-term customer success across high-value accounts.

You will own relationships, drive renewals and upsells, and align product usage with business goals. This role requires strong executive presence, collaboration across teams, and a passion for delivering

Qualifications

• Bachelor’s or Master’s in Business or related field.
• 3–6 years of strategy consulting or management consulting in high-growth tech.
• Experience navigating large, complex customers and partnering with executives.
• Excellent relationship-building and proactive engagement.
• Strong communication and ability to navigate customer organizations.

Responsibilities

• Own a portfolio of think-cell’s most strategic accounts.
• Serve as primary relationship owner for renewals and upsells, driving retention and growth.
• Partner with champions and executive sponsors to drive product adoption and uncover new use cases.
• Lead executive business reviews, track adoption metrics, and align on success plans.
• Monitor account health and mitigate churn through value delivery and deep engagement.

Skills

Strategic thinking

Customer relationships

Executive communication

Stakeholder management

Cross-functional collaboration

Education

Business degree

MBA (optional)

Tools

Salesforce

Outreach.io

Job description

At think-cell,we’reon a mission to revolutionize the way professionals work—making presentation creation smarter, faster, and more efficient. Since our founding in 2002 in Berlin,we'vebeen crafting powerful software that seamlessly integrates with Microsoft Office, helping users easily transform complex data into stunning charts and diagrams.

Driven by innovation and technical excellence, our diverse and dynamic team thrives on creativity and collaboration.We foster an inclusive culture where ideas flourish, and every team memberhas the opportunity tomake a real impact.Ifyou'repassionate about shaping the future of productivity software, think-cell is the place for you!

What you will do:

We’re looking for a strategic and customer-centric Customer Success Manager to oversee a portfolio of strategic global customers, driving long-term value, adoption, and partnership.

In this high-impact role,you'llserve as a trusted advisor to senior stakeholders, driving retention, expansion, and long-term customer success.You'lldevelop deep partnerships within your accounts,identifynew opportunities to add value, proactivelymanagerenewals, andalignthink-cell usage withstrategic business goals. This is an ideal role for someone who excels at building executive relationships,influencingwithout authority, and turning customer satisfaction into measurable growth.

If you thrive in a high-ownership environment and are passionate about delivering customer outcomes at scale—we want to hear from you.

Key Responsibilities:

• Own a portfolio of think-cell’s most strategic accounts.
• Serve as the primary relationship owner, responsible for renewals and upsells while driving retention, growth, and long-term customer value.
• Partner with champions and executivesponsorsto drive product adoption, resolve issues, and uncover new use cases.
• Orchestrate executive business reviews, trackadoptionmetricsandalign onsuccess plans.
• Monitor account health and proactively mitigate churn through deep engagement and value delivery.
• Identifyopportunities to evangelize newfeaturesor product enhancements within high value accounts.

Your profile:

• Bachelor’s, Master’s degree inBusiness or related relevant field.
• 3–6 years of experience in strategy consulting is preferred, or management consulting within high-growth technology companies.
• Experiencenavigating large, complex customers and partnering with technicalandexecutive stakeholders.Excellent relationship building skills anda proactiveapproach to customer engagement.
• Organized and highly accountable with a bias towards action.
• Strongability to communicate value and navigate customer organizations with precision.
• Understandingcommon GTM tools(e.g.Salesforce.com, Outreach.io)is a plus
• Appreciation of our product - willingness to understand think-cell’s product and value isa must(don’tworry,it’svery intuitive); experience withthink-cellis a plus
• Hybrid: Willingness to work on-site in, minimum of 3 days/week - NYC office (opening soon).
• Executive presence, ability to influence, buildrapport,and excellentcommunicationskills.
• We believe in a human hiring process, every application is personally reviewed.

Why is think-cell the right place for you?

At think-cell,we’renot just building innovative software –we’reempowering over 1.3million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin,Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over210people, united by a shared commitment to excellence and innovation.

Our proprietary technology sets the standard in business document creation, andwe'rein a dynamic, growing market with enormous potential. As we continue to lead the way in our industry,we’relooking for talented individuals who can help us shape the future of business productivity.

Our Values

At think-cell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us:

• Forward Thinking : We are adaptable innovators – we embrace change, value progress, and challenge the status quo to find the best solutions.
• Ownership : We take pride in our work – we own our mistakes, learn from them, and go the extra mile to deliver exceptional results.
• Customer First : We are committed to our customers – we understand, prioritize, and deliver lasting value through meaningful solutions.
• Unified Team : We cultivate collaboration and value every voice – we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission.
• Strive for Excellence : We are driven by excellence – we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent.

Join OurJourney

We encourage you to apply even if youdon’tmeet every requirement. At think-cell, we celebratediversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact.

Joining us means more than just a job –it’san opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achievegreat things.

Compensation: think-cell believes the value of pay transparency contributes towards an honest and supportive culture. For this position, we anticipate paying OTE of $130K - 160K/yr. Theactual amount to be offered to the successful candidate will be dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any think-cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements).

At think-cell, we value diversity. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.