Account Manager, Military & Defense

Source Code; Milford (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Comark in Milford, MA is seeking an Account Manager for Military & Defense to manage existing government accounts, ensuring satisfaction and on-time delivery.

You will coordinate with Sales Engineering, load forecasts, attend meetings, and cross-sell across product groups. Candidates need 3–5 years in defense account management, strong communication, MS Office, and a Bachelor's degree.

Qualifications

• 3 to 5 years related experience in account management, preferably in government or defense.
• Strong verbal communication, presentation and interpersonal skills.
• Proficiency with Microsoft Office and basic project management tools.

Responsibilities

• Maintain/build long-term customer relationships based on trust and value.
• Respond to sales inquiries and follow up using appropriate methods.
• Enter, acknowledge, and schedule new orders; communicate discrepancies.
• Attend internal Production & Project meetings to validate schedules.
• Work with Sales Engineering to determine product requirements.
• Communicate regularly with customers to meet requirements and forecast orders.
• Load system forecast by customer and part number for SIOP review.
• Manage communications to optimize customer satisfaction.
• Update CRM and project tracking systems with accurate data.
• Visit key accounts per schedule and host meetings at the facility.
• Coordinate with Marketing for materials, emails, and trade shows.
• Attend trade shows to represent Comark and Source Code product groups.
• Cross-sell all products within Comark & Source Code groups.

Skills

Account management

Govt/Defense exp

Communication

Project management

MS Office

Education

Bachelor's degree or equivalent

Tools

CRM systems

Business management systems

Project tracking tools

Job description

Job Title: Account Manager, Military & Defense

Department: Sales, Military & Defense

Reports To: Vice President, Military & Defense Sales

Position Type: Full Time

Position Summary

As part of the Military & Defense Sales Team, the position will be focused on managing all existing accounts, acting as the primary point of contact for these clients. Ensure customer satisfaction through communication, response to inquiries, provide product configurations/quotations, and ensure completion of open orders.

Key Responsibilities – as the Account Manager, you are responsible for the following:

• Maintain/build long-term relationships with customers based on trust, respect and value.
• Respond to and follow up on sales inquiries using appropriate methods.
• Ensure new orders are promptly entered, acknowledged, and scheduled in Production. Communicate any discrepancies to the customer.
• Attend internal Production & Project meetings to validate customer deliverable schedules.
• Work with Sales Engineering to determine product requirements for new customer inquiries.
• Communicate regularly with assigned customers to ensure all requirements are met, inquire as to forecasted orders and/or new applications.
• Load system forecast by customer and part number for regular SIOP review.
• Manage customer and internal sales related communications to optimize customer satisfaction.
• Update relevant information held in corporate customer contact tools and systems, including but not limited to CRM, Business Management systems, and Project Task Tracking systems.
• Visit key accounts per pre-determined schedule and/or host customer meetings at facility.
• Coordinate with Marketing for marketing materials, efforts, email blasts, trade shows, etc.
• Attend trade shows to represent company as required.
• Cross-sell all products within all Comark & Source Code product groups.

Position Requirements

• 3 to 5 years related experience
• Account management experience, specifically in government or defense sector.
• Highly motivated & driven to deliver results that meet & exceed goals
• Outstanding verbal communication, presentation, and interpersonal skills
• Proficiency in Microsoft Office tools and project management
• Bachelor's Degree in related field or equivalent experience

Please note that this position will be dedicated to working with customers operating under U.S. export control rules (including ITAR). As a result, this position may include access to technology and/or software source code that is subject to U.S. export controls, including restrictions on who may have access. The Company may choose not to apply, or may be unable to apply, for a license as to any applicants whose access to export-controlled technology or software source code may require authorization. Accordingly, you will be required to provide information regarding your citizenship and immigration status that is relevant for determining whether you could work in the position without a license authorizing your access, and we may decline to proceed with any applicant whose ability to fill the position would depend on such a license.

Comark is an Equal Opportunity Employer. Comark does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Comark participates in E-Verify and will provide the federal government with Form I-9 information to confirm that employees are authorized to work in the U.S.