Account Manager, Mid-Market accounts

Kaseya; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Kaseya is seeking an enthusiastic Account Manager to own a portfolio of Mid-Market accounts and drive expansion across its product suite. You will engage with key decision-makers, identify upsell opportunities, and align solutions to evolving needs in a fast-paced environment.

In this role you’ll collaborate with Customer Success and Sales teams, manage the pipeline in Salesforce, and consistently exceed revenue targets while delivering a seamless customer experience.

Qualifications

• 2-4+ years of experience within an account management or relationship focused sales role.
• Experience in B2B sales managing mid-market (250-1000 employees) clients.

Responsibilities

• Own and expand a portfolio of Mid-Market accounts, identifying upsell and cross-sell opportunities across Kaseya’s product suite.
• Re-engage and build relationships with existing customers, connecting with decision-makers and aligning solutions to evolving needs.
• Develop and execute tailored account plans, with regular outreach, check-ins, and business reviews.
• Monitor product usage and adoption metrics, address gaps, and drive engagement for growth and retention.
• Own revenue targets by driving expansion within the account base while working with Customer Success and Sales teams.
• Collaborate with Customer Success, Sales, and internal teams to deliver a seamless customer experience.
• Leverage Salesforce to manage the pipeline, activity, forecasting, and reporting.

Skills

Account management

B2B sales

Mid-market experience

Tools

Salesforce

Job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio ofMME key accountsfocusing on supporting customers that have strong growth potential.

In this role, you’ll be responsible for expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.

Key Responsibilities

Account Ownership & Expansion: Take full ownership of a portfolio of Mid-Market accounts, proactively identifying upsell and cross-sell opportunities across Kaseya’s product suite to unlock new revenue.

Customer Re-Engagement & Relationship Building:Reignite and build strong relationships with existing customers—especially those with low engagement, connecting with key decision-makers and aligning solutions to their evolving needs.

Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.

Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.

Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.

Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.

CRM & Pipeline Management:Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.

Required Qualifications

• 2-4+ years of experience within an account management or relationship focused sales role
• Experience in B2B sales managing mid-market (250-1000 employees) clients

Preferred Qualifications:

• Experience working with VARS or Channel partners to support growth
• Proven ability to meet or exceed sales targets
• Strong commercial mindset with a passion for account growth and expansion
• Highly motivated, coachable and resilient in a fast-paced environment
• Excellent communication, organizational, and interpersonal skills
• Experience using CRM tools (Salesforce preferred)
• Strong analytical and forecasting abilities

Why Kaseya?

Join a fast-growing company transforming the IT industry. At Kaseya, you’ll work with cutting-edge technology, collaborate with a high-energy team, and accelerate your career in a role where your impact is immediately visible.

If you’re ready to take ownership of a high-potential account base and turn opportunity into growth, we’d love to hear from you.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.