Account Executive (CX)

Freshworks; Boston (MA); On-site; USD 106,250 - 131,250; Full time

Benefits offered by this job

Dental, medical, and vision insurances

Equity options

Flexible PTO

Commuter benefits

Wellness benefits

Adoption and parental leave benefits

Job summary

A leading software company is seeking an Account Executive for its CX team in Boston, MA. The successful candidate will have 5-7 years of experience in enterprise sales, focusing on building partnership strategies for optimizing customer experience and operational efficiency. Responsibilities include collaborating on custom solutions and managing relationships with C-suite executives. This role offers a competitive salary and comprehensive benefits including healthcare, equity options, and flexible PTO.

Qualifications

• 5-7 years of demonstrated success in enterprise sales.
• Ability to close large, complex deals.
• Experience in managing custom solution sales processes.

Responsibilities

• Collaborate with internal teams for customized solutions.
• Navigate organizational structures to secure buy-in.
• Craft tailored proposals for CX transformation.

Skills

Strategic thinking

Organizational skills

Influencing skills

Job description

Overview

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ CX and EX software to fuel customer loyalty and service efficiency. Over 4,500 Freshworks employees work all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As an Account Executive for our CX team, you will lead Freshworks’ efforts to build transformative partnerships with global enterprise organizations. Your expertise in CX solutions will enable you to craft and deliver high-value strategies that help organizations optimize their customer experience and operational efficiency. You’ll thrive in complex sales cycles, engaging C-suite executives and global teams to create lasting impact.

Responsibilities

• Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
• Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
• Creative Solution Selling: Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients.
• Account Management: Lead relationship with CX persona for current customers and find new paths of growth
• Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.
• Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.

Qualifications

Experience: 5-7 years of demonstrated success in enterprise sales, with a proven ability to close large, complex deals and drive value for global organizations.

• Expertise:

• Deep understanding of customer support/customer experience organizations, landscapes, and ecosystems
• Demonstrated ability to sell customer support software to multiple personas across both technical and business audiences.
• Proven success in delivering CX transformation solutions that enhance customer experience and operational efficiency.

• Skills:

• Experience in managing custom solution sales processes.
• Strategic thinking, organizational skills, and the ability to influence at the highest levels.

• Traits:

• Strategic, influential, and organized, with a relentless focus on creating long-term value for clients.

• Mindset:

• A visionary approach to sales with a passion for enabling enterprise organizations to enhance and grow their customer experience.

Additional Information

The annual base salary range for this position is $106,250 — $131,250 USD.

Compensation is based on location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.