Account Manager- Merchant Services

Huntington National Bank; Hagerstown (MD); Hybrid; USD 70,000 - 140,000; Full time

Job summary

Huntington National Bank is seeking a detail-oriented Merchant Services Account Manager to support the Commercial and Large Account teams. You will manage day-to-day merchant relationships, onboard new clients, and collaborate with the Relationship Manager to execute account plans, ensuring accurate processing and proactive service.

The role emphasizes organization, responsiveness, and a client-first approach in a fast-paced environment, with opportunities to travel for client meetings and team

Qualifications

• Bachelor’s Degree required.
• 10+ years experience in merchant services, payments, financial services, or account/client support roles.
• 10+ years experience managing multiple priorities and deadlines simultaneously.
• 10+ years experience with CRM systems, reporting tools, and Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Day-to-Day Operational Support: Manage daily tasks for commercial and large account merchant relationships, ensuring accurate processing and timely resolution.
• Partnership with Strategic Account Manager: Support strategic initiatives and account plans with follow-through on commitments.
• Client Service & Issue Resolution: Serve as primary contact for client service needs and coordinate with internal teams to resolve issues.
• Onboarding & Account Maintenance: Facilitate new merchant setup, onboarding, and ongoing account maintenance with accurate pricing and configurations.
• Cross-Functional Coordination: Collaborate with product, operations, risk, and compliance teams for timely delivery of merchant services.
• Reporting & Analysis: Prepare account reporting, transaction summaries, and performance data for reviews and recommendations.
• Process & Documentation Management: Maintain CRM records and ensure data integrity and policy adherence.
• Client Retention Support: Identify service gaps and opportunities to enhance the client experience and retention.
• Travel: Occasional travel may be required to support client meetings and team initiatives

Skills

Merchant services experience

CRM systems

Microsoft Office

Education

Bachelor’s Degree

Job description

Position Summary

Huntington National Bank is seeking a detail-oriented and service-driven Merchant Services Account Manager to join our Commercial and Large Account team. This role is responsible for the day-to-day operational management of merchant services relationships and works in close partnership with the Merchant Services Relationship Manager to ensure seamless client support and execution. The ideal candidate is highly organized, responsive, and thrives in a fast-paced environment where accuracy and follow-through directly drive client satisfaction and retention.

Description

Position Summary

Huntington National Bank is seeking a detail-oriented and service-driven Merchant Services Account Manager to join our Commercial and Large Account team. This role is responsible for the day-to-day operational management of merchant services relationships and works in close partnership with the Merchant Services Relationship Manager to ensure seamless client support and execution. The ideal candidate is highly organized, responsive, and thrives in a fast-paced environment where accuracy and follow-through directly drive client satisfaction and retention.

Key Responsibilities

• Day-to-Day Operational Support: Manage the daily operational tasks associated with commercial and large account merchant relationships, ensuring accurate processing, timely resolution, and smooth execution of client requests.
• Partnership with Strategic Account Manager: Serve as the operational counterpart to the Merchant Services Relationship Manager, supporting strategic initiatives, preparing client materials, and ensuring follow-through on account plans and commitments.
• Client Service & Issue Resolution: Act as a primary point of contact for client service needs, troubleshooting issues, coordinating with internal teams, and escalating complex matters as appropriate to deliver responsive, high-quality support.
• Onboarding & Account Maintenance: Facilitate new merchant setup, boarding, and ongoing account maintenance, ensuring documentation, pricing, and configurations are accurate and complete.
• Cross-Functional Coordination: Collaborate with product, operations, risk, and compliance teams to ensure timely delivery of merchant services and resolution of operational matters.
• Reporting & Analysis: Prepare account reporting, transaction summaries, and performance data to support relationship reviews and strategic recommendations led by the Relationship Manager.
• Process & Documentation Management: Maintain accurate records within CRM and internal systems, ensuring data integrity and adherence to bank policies and procedures.
• Client Retention Support: Proactively identify service gaps and operational opportunities that enhance the client experience and support long-term retention.

Key Responsibilities

• Day-to-Day Operational Support: Manage the daily operational tasks associated with commercial and large account merchant relationships, ensuring accurate processing, timely resolution, and smooth execution of client requests.
• Partnership with Strategic Account Manager: Serve as the operational counterpart to the Merchant Services Relationship Manager, supporting strategic initiatives, preparing client materials, and ensuring follow-through on account plans and commitments.
• Client Service & Issue Resolution: Act as a primary point of contact for client service needs, troubleshooting issues, coordinating with internal teams, and escalating complex matters as appropriate to deliver responsive, high-quality support.
• Onboarding & Account Maintenance: Facilitate new merchant setup, boarding, and ongoing account maintenance, ensuring documentation, pricing, and configurations are accurate and complete.
• Cross-Functional Coordination: Collaborate with product, operations, risk, and compliance teams to ensure timely delivery of merchant services and resolution of operational matters.
• Reporting & Analysis: Prepare account reporting, transaction summaries, and performance data to support relationship reviews and strategic recommendations led by the Relationship Manager.
• Process & Documentation Management: Maintain accurate records within CRM and internal systems, ensuring data integrity and adherence to bank policies and procedures.
• Client Retention Support: Proactively identify service gaps and operational opportunities that enhance the client experience and support long-term retention.
• Travel: Occasional travel may be required to support client meetings and team initiatives

Basic Qualifications

• Bachelor’s Degree
• 10+ years experience in merchant services, payments, financial services, or account/client support roles.
• 10+ years experience managing multiple priorities and deadlines simultaneously.
• 10+ years experience with CRM systems, reporting tools, and Microsoft Office (Excel, Word, PowerPoint, Outlook).

Preferred Qualifications

• Excellent communication and interpersonal skills, with a client-first mindset.
• Detail-oriented with a commitment to accuracy and follow-through.
• Ability to work collaboratively in a team-based environment and support senior team members.

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range

70,000.00 - 140,000.00 USD Annual

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.