Account Manager - Low Voltage Security Systems

Digi Security Systems; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Base salary + uncapped commission

PTO & paid holidays

Health benefits

Training & licensing paid for

Professional development opportunities

Company laptop, phone, and gear

Job summary

Digi Security Systems designs, installs, and supports custom video surveillance, access control, and intrusion solutions for industrial, energy, and commercial customers across Texas. The Account Manager will grow and protect a designated book of business, becoming the strategic advisor for each account and ensuring renewal and expansion opportunities are realized.

You will map organizational structures, identify decision-makers, and coordinate with estimation, sales, operations, and service

Qualifications

• You have worked in or sold into manufacturing, industrial, utilities, energy, or oil and gas environments.
• Exposure to video surveillance, access control, or a related trade is a plus.
• Early-career candidates with direct industry experience are encouraged to apply.

Responsibilities

• Own a designated book of accounts across core verticals such as manufacturing, industrials, utilities, energy, and oil & gas.
• Build and maintain a map of each account's org chart, decision makers, buying cycle, spend history, and contract status.
• Develop relationships with plant/operations, facilities, HSE, and corporate security leaders to ensure coverage.
• Lead quarterly business reviews with account executives and leadership, delivering clear next steps.
• Create a one- to two-year roadmap for each account with growth opportunities and funding visibility.
• Grow bookings through renewals, add-ons, and new sites; capture needs, budget, and timing for estimators.
• Own service agreement renewals and raise new proposals when appropriate.
• Bring insights and referrals to AEs and hand off opportunities to drive new business.

Skills

Account management

Relationship building

Executive relationships

Business reviews

Job description

Account Manager - Low Voltage Security Systems

About Digi Security Systems

Digi Security Systems designs, installs, and supports custom video surveillance, electronic access control, and intrusion detection solutions for industrial, energy, and commercial customers across Texas. None of this is a nice-to-have. When a plant, refinery, or utility site has a gap in how their buildings are secured, they have to close it. It also means the relationship does not end at install. Customers who trust us with their buildings keep coming back, and they tell their peers. We have built our reputation on reliable service and technical depth, and we are part of one of the fastest-growing security technology platforms in the country.

Position overview

Digi Security Systems is looking for an Account Manager (AM) to grow and protect our most important customer relationships in commercial security technology, starting with an established territory book of business.

This seat owns a designated book of existing accounts. You will be each customer's strategic advisor, and you will know their organization, their budget cycle, and their buildings well enough to bring them the next project before they go looking for it. Every account in your book gets a roadmap, a quarterly business review, and an owner who never lets a renewal lapse unnoticed.

• Own a designated book of accounts across our core verticals, including manufacturing, industrials, utilities, energy, and oil and gas
• Build and keep current a map of every account: org chart, decision makers, buying cycle, spend history, and contract status
• Build relationships across each customer's leadership, from plant and operations managers to facilities, HSE, and corporate security leaders, so no account depends on a single contact
• Run a quarterly business review with each account's executive, IT, HR, life-safety, and security leaders, and leave every one with a next step
• Build a next-year roadmap for every account that identifies long-term growth opportunities and the funding to pay for them
• Grow each account deeper and wider through renewals, add-ons, and new sites, capturing need, budget, and timing for the estimator
• Own every service-agreement renewal in your book, and raise a service agreement on every proposal
• Bring something worth sharing to every review (a new technology, a code change, a funding opportunity), and hand the referrals that follow to an AE
• Keep every expansion opportunity, account touch, and review current in HubSpot, and raise any account at risk with your leader early, with a plan to keep it

What success looks like

Once the book is yours, a strong year looks like:

• $5M in bookings across your designated accounts
• Net revenue retention above 100 percent, and 15 percent growth in recurring revenue across your book
• A quarterly business review held with every account, every quarter
• At least two executive relationships at every account
• A forecast you can stand behind, with every expansion opportunity current in HubSpot each week

Who you will work with

You will not carry the account alone. Each part of the team takes work off your plate so your time goes to the customer:

• An estimator, who walks the site and prices the work you bring forward
• The AEs, who take the referrals you generate and work them as new customers
• Operations and service, who deliver what was sold, and whose insight you bring back to the account
• A business development manager on your largest accounts, where the market has one

What you will bring

• You have worked in or sold into manufacturing, industrial, utility, energy, or oil and gas environments, and you know how those sites operate. Exposure to video surveillance, access control, or a related trade is a plus. Early-career candidates with direct industry experience are encouraged to apply
• Executive presence. You can run a business review with a customer's leadership team and leave with a next step and, when the moment is right, a peer introduction
• Business acumen. You connect a customer's budget cycle and spend to where the account can go next
• You keep every opportunity current and call an honest forecast without anyone chasing you
• You handle sensitive information carefully and look out for the customer's interests and the company's together
• Clear communication. You structure your thinking and say it plainly
• You build relationships that last, and you treat the customer's buildings and systems as something to protect
• You work hand in hand with operations, estimating, and service to deliver what was sold

Compensation and benefits

• Base + uncapped commission aligned with experience and the benefits
• Commission on bookings across your accounts
• PTO and paid holidays
• Full health benefits: medical, dental, and vision available
• Training and licensing paid for by the company
• Voluntary professional development opportunities
• Company laptop, company phone, uniforms and gear

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Digi Security Systems’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.