Account Manager, Large Commercial

Colonial Group; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Colonial Group in the United States seeks an experienced Insurance Account Manager to provide exceptional service to assigned clients and support Producer-led renewal efforts.

You will prepare renewal specifications, negotiate rates, review quotes, bind policies, and monitor client accounting while maintaining data integrity.

The role requires an Associate's degree (or equivalent), 6+ years of related experience, and a valid insurance license, with CE compliance ongoing.

Qualifications

• Associate's degree (or equivalent) required with strong insurance industry awareness.
• Minimum 6+ years of related work experience in insurance/accounts management.
• Valid Insurance License and ongoing continuing education.

Responsibilities

• Provides customer service and overall service for assigned clients and policies.
• Supports Producer in developing new business opportunities on existing accounts.
• Initiates renewal process and helps craft renewal strategy with Producer.
• Analyzes exposures, drafts renewal or new business specs for marketing.
• Negotiates rates, reviews quotes, and ensures accuracy and competitiveness.
• Prepares proposals, binders, and certificates; coordinates with carriers.
• Reviews policies for accuracy and contracts; summarizes coverage for clients.
• Ensures client accounting inquiries are resolved and receivables are tracked.
• Participates in claims process as directed by management.
• Provides guidance to staff and notifies brokers of retention information.
• Meets with clients as needed, manages collected fees and balances within 90 days.

Skills

Microsoft Office

Verbal/written communication

Customer service

Leadership

Teamwork

Education

Associate's Degree or equivalent

Job description

SUMMARY

Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports Producer in developing new business opportunities for existing clients and prospects;
• Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer;
• Analyzes and compares current exposures and develops renewal or new business specifications for marketing;
• Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy;
• Reviews and summarizes marketing results and prepares proposals;
• Finalizes proposals and presentations in coordination with Producer;
• Binds insurance coverage and prepares binders and/or delegate certificates issuance;
• Reviews policies for accuracy and review contracts;
• Prepares summaries and/or schedules of coverage for clients;
• Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections;
• Participates in the claims process as directed by management, including claim submission, follow-up and overall communication;
• Provides technical guidance to staff assisting with client needs or procedural issues;
• Notifies brokers of pertinent information related to client retention;
• Meets with clients as needed or directed by Producer;
• Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
• Other duties as assigned.

EDUCATION / EXPERIENCE

• Associate's Degreeor equivalent combination of education and experience
• Six (6) or more years related work experience
• Valid Insurance License
• Must continue to meet Continuing Education requirements for license renewal

SKILLS

• Proficient in Microsoft Office Suite
• Excellent verbal and written communication skills
• Excellent customer service skills, including telephone and listening skills
• Good leadership, problem solving and time management skills
• Ability to work within a team and to foster teamwork

Remote