Account Manager - Employee Benefits

Colonial Group; Spokane (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Colonial Group in Spokane, WA is seeking an experienced Insurance Account Manager to provide customer service and support of Producer-led new business efforts. You will manage renewals, analyze exposures, negotiate terms, and bind policies while ensuring accuracy of client documentation.

Requires an Associate degree plus 6+ years in insurance and a valid license. Strong MS Office skills and excellent communication are essential for success in this role.

Qualifications

• Associate degree or equivalent with six+ years in insurance.
• Valid Insurance License and CE requirements maintained.
• Proficiency in Microsoft Office and client communications.

Responsibilities

• Supports Producer in developing new business opportunities for existing clients.
• Initiates renewal process & discusses renewal strategy with Producer.
• Analyzes exposures and prepares renewal or new business specs.
• Conducts marketing, negotiates rates, reviews quotes for competitiveness.
• Binds coverage and prepares binders and certificates issuance.
• Reviews policies for accuracy and summarizes coverage for clients.
• Handles client accounting inquiries, reconciliations, and receivables.
• Assists in claims processes and coordinates related communications.

Skills

Microsoft Office

Excellent verbal and written comms

Excellent customer service

Leadership

Problem solving

Time management

Teamwork

Education

Associate's Degree or equivalent

Job description

Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports Producer in developing new business opportunities for existing clients and prospects;
• Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer;
• Analyzes and compares current exposures and develops renewal or new business specifications for marketing;
• Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy;
• Reviews and summarizes marketing results and prepares proposals;
• Finalizes proposals and presentations in coordination with Producer;
• Binds insurance coverage and prepares binders and/or delegate certificates issuance;
• Reviews policies for accuracy and review contracts;
• Prepares summaries and/or schedules of coverage for clients;
• Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections;
• Participates in the claims process as directed by management, including claim submission, follow-up and overall communication;
• Provides technical guidance to staff assisting with client needs or procedural issues;
• Notifies brokers of pertinent information related to client retention;
• Meets with clients as needed or directed by Producer;
• Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
• Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Associate's Degreeor equivalent combination of education and experience
• Six (6) or more years related work experience
• Valid Insurance License
• Must continue to meet Continuing Education requirements for license renewal

SKILLS

• Proficient in Microsoft Office Suite
• Excellent verbal and written communication skills
• Excellent customer service skills, including telephone and listening skills
• Good leadership, problem solving and time management skills
• Ability to work within a team and to foster teamwork

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