Account Manager - Employee Benefits

Colonial Group; Washington (District of Columbia); On-site; USD 90,000 - 140,000; Full time

Job summary

Colonial Group is seeking an experienced account professional to manage a larger book of business and oversee service for assigned customers and policies. You will support and may lead a service team with oversight from senior leadership.

The role emphasizes renewal strategy, market analysis, and coordinating with producers to deliver accurate proposals, bind coverage, and ensure client satisfaction.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Eight or more years of related work experience.
• Valid Insurance License; CE requirements must be met for license renewal.
• Knowledge of insurance marketplace and lines of insurance for assigned book.

Responsibilities

• Supports experienced Account Executives on large accounts; may manage assigned accounts.
• Initiates renewal process and discusses renewal strategy with leadership.
• Analyzes exposures and develops renewal or new business specs for marketing.
• Markets, negotiates rates, reviews quotes and coverages for competitiveness.
• Reviews policy to determine coverage and identify deficiencies.
• Prepares summaries and schedules of coverage for clients and delegates.
• Finalizes proposals with service team and leadership; prepares binders.
• Binds insurance coverage and prepares binders or certificates.
• Reviews policies for accuracy; ensures contract compliance.
• Manages client accounting history; resolves inquiries and receivables.
• Coordinates claims process for assigned accounts with claims staff.
• Notifies producer/service team of info affecting client retention.
• Prepares to meet with clients as needed; mentors staff as directed.
• Ensures timely collection of fees; reconciles and resolves balances within 60 days.
• Maintains data integrity in agency management system.
• Performs other duties as assigned.

Skills

Superior verbal and written

Advanced planning and organization

Insurance marketplace knowledge

Supervise and lead staff

Team collaboration

Excellent customer service

Leadership and time management

Microsoft Office Suite

Education

Bachelor's Degree or equivalent

8+ years related experience

Insurance license

Continuing Education requirements

Job description

SUMMARY

Responsible for handling a larger book of business and providing customer service and overall service of assigned customers and/or policies. Supports and may at times lead a service team with some oversight from a more experienced Account Executives or direct manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports more experienced Account Executive's on more sophisticated large accounts and may also be responsible for direct management of assigned accounts;
• Initiates renewal process for existing clients, and discusses and creates renewal strategy with RegionalDirector or Producer;
• Analyzes and compares current exposures and develops renewal or new business specifications for marketing;
• Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy;
• Independently reviews policy and determines appropriate coverage; identifies possible deficiencies;
• Reviews and summarizes marketing results and prepares proposals;
• Finalizes proposals and presentations in coordination with a Service team, Regional Director or Producer;
• Binds insurance coverage and prepares binders and/or delegate certificates issuance;
• Reviews policies for accuracy and review contracts for compliance;
• Prepares summaries and/or schedules of coverage for clients or delegates and manages the process with a service team;
• Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections;
• Responsible to coordinate the claims process for assigned accounts with assigned claims staff; work intandem with assigned claims advocates to deliver Client service;
• Notifies producer or service team of pertinent information related to client retention;
• Meets with clients as needed or directed by Producer;
• Provides mentoring to staff to support immediate supervisor;
• Collection of fees, reconciliation and resolution of any outstanding balances within 60 days of invoicing date;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
• Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates;
• Performs other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Bachelor's Degree or equivalent combination of education and experience
• Eight (8) or more years related work experience
• Encouraged to complete Career Path requirements as communicated by supervisor
• Valid Insurance License
• Must continue to meet Continuing Education requirements for license renewal

SKILLS

• Superior verbal and written communication skills
• Advanced planning, organizational and prioritization skills
• Technical skillset and knowledge of insurance marketplace and lines of insurance for assigned book
• Ability to supervise and lead staff
• Ability to work within a team and to foster teamwork
• Excellent customer service skills, including telephone and listening skills
• Good leadership, problem solving and time management skills
• Proficient in Microsoft Office Suite

#LI-MH1

#LI-REMOTE