Account Manager – Landscape Services

Estate Landscaping; Estero (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Job summary

Estate Landscaping is seeking an Account Manager – Landscape Services to oversee a diverse portfolio of landscape maintenance clients and drive service quality and profitability.

You will collaborate with the Operations team to tailor solutions, manage budgets, and lead enhancement projects from proposal through completion, with 90% time spent on-site and traveling between properties in SWFL.

Qualifications

• Experience in account management, sales, or operations, preferably within the landscape or service industry.
• Strong client relationship and communication skills, with the ability to build trust and rapport.
• Excellent organizational and time management skills, capable of managing multiple priorities in a fast-paced environment.
• Financial acumen in budgeting, job costing, and margin management.
• Proficiency in Microsoft Excel, Word, email, and CRM/operations software (preferably Aspire).
• Strong planning and problem-solving abilities with a proactive approach to challenges.
• Professional demeanor and ability to handle difficult situations calmly.
• Team-oriented mindset with a collaborative, hands-on approach.
• The job will involve spending 90% of the time outside, driving from site to site, and speaking with clients.
• Must be a local candidate within the SWFL areas.

Responsibilities

• Serve as the primary point of contact for assigned landscape maintenance clients, fostering strong, long-term relationships and ensuring a high level of client satisfaction and retention.
• Lead contract renewal processes, including pricing reviews and value-based discussions, to reinforce the benefits of company services.
• Identify and pursue upsell opportunities in landscape enhancements, irrigation, pruning, fertilization, and pest control to maximize client satisfaction and revenue.
• Conduct regular site visits and performance reviews with clients to assess service quality, address concerns, and discuss property needs.
• Respond promptly and effectively to client requests, issues, and concerns, demonstrating a commitment to exceptional customer service.
• Perform property inspections to ensure quality, safety, and curb appeal, coordinating with Operations to address any corrective actions.
• Manage budgets, job costs, and gross margin targets for assigned accounts, reviewing financial reports and adjusting as needed to maintain profitability.
• Lead the sales and management of enhancement projects from proposal through completion, preparing accurate estimates and persuasive presentations.
• Develop and maintain comprehensive maintenance schedules and annual service calendars for each property.
• Coordinate with Operations regarding labor, equipment, and materials allocation to meet project timelines and service expectations.
• Promote and enforce company safety policies and ensure compliance with all job site and equipment safety regulations.
• Oversee accurate entry of time, materials tracking, and reporting processes to maintain transparency and accountability.
• Support the training, development, and performance management of assigned teams, fostering a collaborative and accountable work environment.

Skills

Account management

Sales

Customer relations

Budgeting

CRM software

Excel

Tools

Aspire CRM

Job description

Estate Landscaping is a premier, family-run landscape services company with multiple branches, built on the pillars of Safety, Accountability, Quality, and Teamwork. With over 20 years of experience, the company has established a reputation for treating employees like family and delivering excellence to clients. As an Account Manager – Landscape Services, you will play a vital role in managing a diverse portfolio of landscape maintenance clients, ensuring exceptional service delivery, client satisfaction, and portfolio profitability. This position offers the opportunity to work in a collaborative environment, partnering closely with the Operations team to provide tailored solutions and drive both client and company success.

Responsibilities

• Serve as the primary point of contact for assigned landscape maintenance clients, fostering strong, long-term relationships and ensuring a high level of client satisfaction and retention.
• Lead contract renewal processes, including pricing reviews and value-based discussions, to reinforce the benefits of company services.
• Identify and pursue upsell opportunities in landscape enhancements, irrigation, pruning, fertilization, and pest control to maximize client satisfaction and revenue.
• Conduct regular site visits and performance reviews with clients to assess service quality, address concerns, and discuss property needs.
• Respond promptly and effectively to client requests, issues, and concerns, demonstrating a commitment to exceptional customer service.
• Perform property inspections to ensure quality, safety, and curb appeal, coordinating with Operations to address any corrective actions.
• Manage budgets, job costs, and gross margin targets for assigned accounts, reviewing financial reports and adjusting as needed to maintain profitability.
• Lead the sales and management of enhancement projects from proposal through completion, preparing accurate estimates and persuasive presentations.
• Develop and maintain comprehensive maintenance schedules and annual service calendars for each property.
• Coordinate with Operations regarding labor, equipment, and materials allocation to meet project timelines and service expectations.
• Promote and enforce company safety policies and ensure compliance with all job site and equipment safety regulations.
• Oversee accurate entry of time, materials tracking, and reporting processes to maintain transparency and accountability.
• Support the training, development, and performance management of assigned teams, fostering a collaborative and accountable work environment.

Qualifications

• Experience in account management, sales, or operations, preferably within the landscape or service industry.
• Strong client relationship and communication skills, with the ability to build trust and rapport.
• Excellent organizational and time management skills, capable of managing multiple priorities in a fast-paced environment.
• Financial acumen in budgeting, job costing, and margin management.
• Proficiency in Microsoft Excel, Word, email, and CRM/operations software (preferably Aspire).
• Strong planning and problem-solving abilities with a proactive approach to challenges.
• Professional demeanor and ability to handle difficult situations calmly.
• Team-oriented mindset with a collaborative, hands-on approach.
• The job will involve spending 90% of the time outside, driving from site to site, and speaking with clients.
• Must be a local candidate within the SWFL areas.

Benefits & Perks

We take care of our own with a comprehensive package:

• Health & Wellness:Medical, Dental, and Vision insurance option.
• Wealth Management:401(k) plan with company matching.
• Time Off:Paid Time Off (vacation/sick) and Paid Holidays.

Important Hiring Requirements

Confidentiality Notice: Our organization is aDrug-Free Employer. All offers of employment are strictly contingent upon the successful verification of abackground checkand passing apre-employment drug screen.