Account Manager/KS

Ntiva, Inc.; Overland Park (KS); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k + company match

PTO + Holidays

Education Reimbursement

Referral program

Job summary

Ntiva, Inc. in Overland Park, KS is seeking an Account Manager to drive customer satisfaction and grow revenue across a key portfolio.

This hybrid-remote role requires 60% onsite visits or meetings with clients and 40% remote work, with a valid driver’s license and insured vehicle. You will manage roughly $2M in ARR, lead client strategy discussions, renewals, and cross-sell opportunities, and collaborate with a multidisciplinary team to deliver IT solutions.

Qualifications

• Bachelor's degree in Computer Science, IT or relevant field required.
• Experience with ConnectWise or similar service management systems preferred.
• IT industry knowledge and MSP background strongly preferred.

Responsibilities

• Drive customer satisfaction and retain/expand revenue across assigned book of accounts.
• Manage approximately $2M in yearly recurring revenue.
• Hold client meetings to discuss strategy, budgets, and roadmaps to move IT forward.
• Communicate new product and service offerings to clients.
• Oversee renewals and assess opportunities to add services.
• Onboard new clients with collaboration from the new business development team.
• Coordinate with solution architects to scope client projects.
• Identify at-risk accounts and implement retention strategies.
• Provide regular client feedback to Ntiva teams and manage expectations.

Skills

Client facing

MSP experience

Cross-functional teamwork

Communication skills

Time management

Education

Bachelor's degree in Computer Science/IT

Tools

ConnectWise

CRM systems

Job description

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

As the Account Manager (AM), your main goal is to drive customer satisfaction and retain and grow the revenue of your respective book of accounts.

Summary of Location and Hours

• Hybrid-Remote role (40% remote, 60 % Client Onsite Visits or in Office Meetings) in the Overland Park, KS area.
• Must have a valid driver’s license and insured vehicle
• Monday - Friday, approximately 8am-5pm CST

What you will be doing

• Manage approximately $2M in yearly recurring revenue
• Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis
• Hold in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward
• Communicate new product and service offerings to clients
• Manage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services
• On-board new clients while collaborating with the new business development team
• Work with the solution architect team to effectively scope client projects
• Identify clients who are at risk and develop retention strategies
• Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly
• Communicate Ntiva service/technology/internal integration changes to clients on a regular basis
• Review client invoices monthly and work with finance department on any needed changes
• Engage with client’s who have 60+ day past due balances
• Other duties as assigned

You’ll be successful in this role if you have experience in/with

• 2-5 years of Client Services/Client facing experience (in IT industry, preferred)
• Experience working with/for a Managed Service Provider (MSP)
• Experience working in a cross functional team
• Superior people skills; client service and people oriented
• Ability to communicate and cooperate with various departments in order to obtain information needed
• Ability to work under pressure, while maintaining a tactful and professional demeanor
• Strong problem-solving capabilities
• Highly organized and strong time management skills

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
• Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field
• Experience with ConnectWise family of products or similar service management system is preferred
• Familiarity with technology, specifically network/system services

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $75,000 and $85,000 per year, plus a commission plan. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Work Authorization Criteria

Standard: We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Equal Opportunity Employer

Bonus points for

• Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field
• Experience with ConnectWise family of products or similar service management system is preferred
• Familiarity with technology, specifically network/system services

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $75,000 and $85,000 per year, plus a commission plan. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status

Salaried, Exempt

Work Authorization Criteria

Standard: We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.