Senior Account Manager (GovCon)

Ntiva; Lombard (IL); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k + company match

Life Insurance

Disability coverage

HSA Options / PPO Options

Education Reimbursement

Employee Referral Program

Promotions & advancement

Work with industry-leading talent

Job summary

Ntiva in the United States is seeking a Senior Account Manager for its GovCon practice. This hybrid role (60% client-facing, 40% remote) requires travel to Chicagoland client sites and a valid driver's license.

You will manage a portfolio of defense-contractor accounts, drive revenue, and coordinate with vCISO and compliance teams to deliver IT, security, and advisory services. Ideal candidates have GovCon experience, a track record in growth and retention, and strong written communication

Qualifications

• Experience in GovCon or defense-contractor accounts.
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• A track record of retaining and growing a book of business through strong client relationships.
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Responsibilities

• Serve as trusted advisor and primary relationship owner for GovCon accounts.
• Manage up to 25 named accounts totaling $2.5M–$4M in annual recurring revenue.
• Hold in-person and remote client meetings to discuss strategy, budgets, and roadmaps.
• Understand clients' position in CMMC/NIST 800-171 compliance journeys and shape strategy.
• Coordinate with vCISO and compliance teams to advise, scope, and deliver services.
• Identify and close opportunities to achieve quarterly sales goals.
• Position Ntiva’s GovCon portfolio of managed IT, security, compliance, and AI services.
• Communicate new offerings and manage renewals with clients.
• Identify at-risk clients and develop retention plans.
• On-board new clients with the business development team.
• Collaborate with solution architects to scope projects.
• Share feedback with Ntiva teams to meet client expectations.
• Explain service changes and updates to clients regularly.
• Review invoices monthly with Finance for changes if needed.
• Engage with clients with 60+ day past-due balances.
• Other duties as assigned.

Skills

GovCon / defense experience

Client relationship management

Account management

CMMC / NIST familiarity

Written communication

IT services knowledge

Education

Bachelor’s degree in Business/CS/IT/related

Tools

ConnectWise

Job description

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

As the Senior Account Manager (SAM) for Ntiva’s GovCon practice, your main goal is to drive customer satisfaction and to retain and grow the revenue of your book of defense-contractor and government-contracting accounts. You are the trusted relationship owner, you understand each client’s business and where they are in their IT and compliance journey, you bring enough security and compliance fluency to know when to engage our vCISO and compliance teams, and you match clients to the right mix of managed IT, security, compliance, and advisory services.

Location and Work Expectations

• This is a hybrid role (60% Client facing – 40% remote) requiring travel to client locations in the Chicagoland area. The specific allocation of remote versus onsite requirements may fluctuate based on business needs.
• Must have a valid driver's license and insured vehicle.

What you will be doing

• Serve as the trusted advisor and primary relationship owner for a large book of GovCon accounts, building durable, multi-level relationships across each client organization.
• Manage no more than 25 named accounts totaling $2.5M – $4M in yearly recurring revenue, with individual accounts of more than $8K in monthly recurring revenue.
• Hold in-person and remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward.
• Understand where each client sits in their CMMC / NIST 800-171 compliance journey at a business level, and use that understanding to shape account strategy and surface the right next services.
• Recognize security- and compliance-driven needs and know when to bring in Ntiva’s vCISO and compliance teams to advise, scope, and deliver, you open the door and quarterback the relationship, and the specialists own the technical depth.
• Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis.
• Position and sell Ntiva’s GovCon portfolio, managed IT, security, compliance (CMMC readiness and ongoing assurance), and AI-managed services, matching solutions to each client’s maturity and goals.
• Communicate new product and service offerings to clients.
• Manage and execute agreement renewals, knowing whether clients have the right mix of services and assessing whether there are opportunities to add services.
• Identify clients who are at risk and develop retention strategies.
• On-board new clients while collaborating with the new business development team.
• Work with the solution architect team to effectively scope client projects.
• Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly.
• Communicate Ntiva service, technology, and internal integration changes to clients on a regular basis.
• Review client invoices monthly and work with the finance department on any changes needed.
• Engage with clients who have 60+ day past-due balances.
• Other duties as assigned.

You’ll be successful in this role if you have experience in/with

• 5–7 years of client-services / client-facing experience in the IT industry.
• Experience supporting GovCon or defense-contractor clients.
• A track record of retaining and growing a book of business through strong, trusted client relationships.
• Superior people skills; client-service and relationship oriented.
• Working familiarity with the frameworks that shape GovCon clients, CMMC, NIST 800-171, and DFARS, enough to hold credible client conversations, understand where a client is in their journey, and recognize a compliance-driven need. Deep, control-level expertise is not required; that lives with our vCISO and compliance teams.
• Enough technical and solution literacy to position IT, security, and compliance offerings, translate client needs into the right services, and partner effectively with solution architects and technical teams. The technical knowledge here is in service of the sale and the relationship, not hands-on delivery.
• Excellent writing skills and the ability to draft detailed, clear correspondence.
• Ability to communicate and cooperate across departments in order to obtain the information needed.
• Ability to work under pressure while maintaining a tactful and professional demeanor.
• Strong problem-solving capabilities.
• Highly organized with strong time-management skills.
• This role involves extended periods of sitting or standing and regular use of computers and office equipment.

Required language skills

• Ability to communicate professionally, in English, both written and orally.
• Ability to write business correspondence and process procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
• Experience working for or with an IT Managed Service Provider (MSP).
• CMMC Registered Practitioner (RP).
• Bachelor’s degree (BA/BS) in Business, Computer Science, IT, or a related field.
• Experience with the ConnectWise family of products or a similar service-management system.
• Familiarity with technology, specifically network and system services.

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family.
• 401k + company-matched contributions — 4% match on 5% contribution, no vesting period! (Employee and Company contribute after 90 days.)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided).
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided).
• Health Savings Account (HSA) Options / PPO Options.
• Employee Assistance Program.
• Education Reimbursement Program.
• Generous Employee Referral Program — cash bonus for successful referrals!
• Dynamic Recognition and Rewards.
• Clear Promotion and Advancement Tracks.
• Work with Industry-Leading Talent.

The base pay range for this position is expected to be between $75,000 and $105,000 per year, plus a performance-based commission plan. On-target commission is approximately $30,000 at 100% quota attainment, with typical earnings ranging from 75% to 125% of target based on performance. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Work Authorization Criteria

Standard: We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. This position requires U.S. citizenship due to federal government contract obligations and access to secured information systems.

This position requires U.S. citizenship due to federal government contract obligations and access to secured information systems.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi‑Fi, and having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by the team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem‑solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status, and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline:

The sooner you apply, the sooner we get to know you! Applications will be accepted until 9/08/2026.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.