Account Manager Kitchen Bath

Kitchen Tune-Up Grand Rapids Forest Hills; Grand Rapids (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a family-owned company that values hard work and fun as an Account Manager in Grand Rapids. In this dynamic role, you'll engage with customers, assist them in design selections, and support the sales process for kitchen and bathroom remodels. With a focus on excellent customer service and design, you'll play a key part in transforming clients' remodeling dreams into reality. This rapidly growing company offers opportunities for advancement, ongoing training, and a friendly work environment. If you're motivated, organized, and passionate about design, this is the perfect opportunity for you!

Benefits

401(k) and 401(k) matching

Performance-based bonus

Dental, health, and vision insurance

Employee discounts

Flexible schedule

Free food & snacks

Opportunities for advancement

Paid time off

Training & development

Qualifications

• Strong customer service skills and ability to work independently.
• Experience in design and sales support for kitchen remodels.

Responsibilities

• Manage customer experience through sales and installation of remodels.
• Assist customers in the showroom and support sales as needed.

Skills

Customer Service

Design Experience

Sales Support

Communication Skills

Organization

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

MS Outlook

MS Excel

Job description

Benefits:

• 401(k) and 401(k) matching
• Performance-based bonus
• Competitive salary
• Dental, health, and vision insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunities for advancement
• Paid time off
• Training & development

Kitchen Tune-Up is seeking an Account Manager to join our team at the Grand Rapids design showroom. This role involves communication, design, and sales support duties for our kitchen remodelers. Design experience is highly desired. The ideal candidate should have strong customer service skills, be able to work independently, stay organized, and follow instructions.

Duties and Responsibilities:

• Manage customer experience through sales and installation of kitchen and bathroom remodels
• Meet with customers in the showroom to finalize design selections
• Manage incoming sales leads and generate excitement for Kitchen Tune-Up
• Assist customers in the showroom and support sales as needed
• Contribute to marketing and social media content creation
• Collaborate with marketing, sales, and operations teams
• Update and track sales pipeline
• Support Sales Representatives during sales processes
• Gather before and after pictures and file them accordingly
• Maintain central job filing system
• Handle job invoicing and statement mailings
• Manage leads in the mailing list system
• Maintain literature inventory
• Prepare monthly sales reports
• Assist in hosting seminars, showroom events, and training programs
• Order products and samples
• Manage production and installation schedules with customers
• Perform other duties as required

Our Expectations of You:

• Self-motivated, disciplined, and driven
• Passionate about design
• Organized and focused
• Strong work ethic
• Enthusiastic, friendly, and optimistic
• Curious to learn about the industry
• Excellent communication skills
• Proficient in MS Outlook & Excel
• Valid driver's license and clear criminal background
• Compliance with zero-tolerance drug policy

Why Work for Kitchen Tune-Up:

• Family-owned company valuing reliability, hard work, and fun
• Rapid growth across Michigan
• Opportunities for growth
• Reputation for high-quality, custom projects
• Ongoing training and coaching
• Be part of transforming clients' remodeling dreams into reality

Note: Positions are posted by franchisees. Employment decisions are made by individual franchisees, and HFC KTU LLC has no involvement in hiring or employment matters.