Account Manager, Japan

Attribute; United States; Remote; USD 38,000 - 57,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Job summary

DoiT is seeking an Account Manager to join its Sales team, with a remote role ideally based in Tokyo and options for Thailand, Singapore or Australia. You will nurture existing customers, identify growth opportunities, and liaise with cloud vendor teams to maximize revenue while maintaining 100% retention.

You’ll manage escalations, close long-term commitments, and drive new-workload opportunities across cloud environments. Travel to Japan and APAC regions is occasional.

Qualifications

• 2+ years in an account management, customer success, or customer engineering role.
• Experience at a technology company is required.
• Strong verbal and written communication in Japanese and English.

Responsibilities

• Develop a deep understanding of our cloud management platform, services, and how they solve client needs.
• Maintain ownership of customer relationships and coordinate with vendor teams to show value and growth opportunities.
• Manage customer-related support escalations to resolution, ensuring high customer satisfaction.
• Negotiate and close long-term commitments with key stakeholders balancing customer, vendor and company interests.
• Identify new workload opportunities within the customer cloud environment and SaaS solutions.
• Generate new-logo sales to expand territory and revenue.
• Establish regular cadence with customers across the portfolio and balance needs of large and growing accounts.
• Provide customer feedback to engineering to align products with market needs and drive prioritization.

Skills

Account Management

Customer Success

Customer Engineering

Job description

Location

Our Account Manager will be an integral part of our Sales team in Japan. The role is remote, ideally based in Tokyo, though we’ll also consider candidates in Thailand, Singapore or Australia who have native or near-native Japanese proficiency.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further, be a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers.

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients and their needs.
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
• Identify new workload opportunities within the Customer’s Cloud Environment / SaaS solutions.
• Generate new-logo sales to expand your territory
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
• Identify Cost Optimization opportunities within the Customer Cloud environment
• Work with Cloud Vendors Sales Rep on mutual customers.
• This role requires occasional travel within Japan and the broader APAC region.

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
• 3+ years of experience at a technology company
• Strong verbal/written communication skills in Japanese & English.
• Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships.
• Excellent operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae.
• A desire to grow within the organization and continuously broaden your skill sets.
• A great sense of humour and enjoys having fun at work.

Bonus Points

• Experience with AWS, GCP, or other major public clouds
• Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
• Additional languages

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun!

Sounds too good to be true?

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Many Do’ers, One Team

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote