Account Manager IV

IGT; Nevada; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

Tuition reimbursement

Job summary

IGT is seeking an Account Manager to grow and deepen relationships with key clients in PlayDigital across designated markets. You will translate market insights into strategies, collaborate with product and delivery teams, and ensure customer satisfaction and revenue growth.

The role requires strong communication, a deep understanding of online casino marketing, and willingness to travel. You will be empowered to drive performance and influence product features while maintaining accountability

Qualifications

• Minimum of 5 years’ experience as an account manager, ideally within the gaming industry.
• Excellent team player with a positive attitude and fast integration.
• Proven ability to develop strong relationships with executives and peers.
• Travel to designated markets is required.

Responsibilities

• Develop market initiatives and strategies to support the growth of the accounts
• Support teams that work within designated markets, for the growth of the overall market
• Develop customer relationships across all levels, ensuring the customer is highly satisfied with the company’s product and services
• Maximize revenue generation opportunities within the nominated markets and accounts
• Track the financial performance of the customer account and monitor performance
• Align with cross functional teams to ensure customer success
• Collaborate with the customer to launch PlayDigital IGT products on a timely basis, ensuring that both new and existing products are promoted with maximum exposure onsite, regular CRM and external marketing campaigns to optimize revenue performance. This will include game demonstrations, customer tracking and liaison with the customer’s marketing and product teams to highlight the benefits of PlayDigital IGT games.
• Develop additional sales opportunities, assess financial performance, and consult with legal and compliance teams on the contracts.
• Maintain an up to date knowledge of industry trends and best practices to be well positioned to best advise the customer.
• Maintain a comprehensive knowledge of the company’s products and services.
• Function as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly.
• Assisting in prospecting and acquiring new potential customers, attending prospect meetings where required.
• Responsible for collection of customer feedback, verification and ranking of customer requirements for new product features and functions.

Skills

Account management

Gaming industry experience

Client relationship building

Travel readiness

Tools

CRM

Job description

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences-powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Overview

• The Account Manager is responsible for developing and maintaining key customer relationships, ensuring the customer is highly satisfied with PlayDigital IGT products and services and that all revenue generation opportunities are maximized. A focus will be the overall growth and success of designated markets.
• Developing a comprehensive understanding of the business, the successful candidate will draw upon their knowledge of the casino gaming market to become a trusted advisor to the customer. The successful candidate will have strong communication skills, a client friendly manner, be flexible and thrive in challenging and evolving environments. Acquired knowledge of casino products, especially PlayDigital IGT game library, is advantageous.
• The Account Manager is responsible for the entire customer experience. To perform effectively, they will collaborate closely with customers to identify and manage a customer’s expectations, working in partnership with other internal PlayDigital IGT departments, including the Product and Delivery teams. The Account Manager is also responsible on a day-to-day basis for managing client satisfaction and financial performance of PlayDigital IGT games.
• In order to perform effectively, the Account Manager should have an excellent understanding of online casino, and in particular marketing, game promotions, game positioning and all the KPIs that demonstrate the success of a casino game, helping the customer to improve their performance with an open and regular dialogue.

Responsibilities

• Develop market initiatives and strategies to support the growth of the accounts
• Support teams that work within designated markets, for the growth of the overall market
• Develop customer relationships across all levels, ensuring the customer is highly satisfied with the company’s product and services
• Maximize revenue generation opportunities within the nominated markets and accounts
• Track the financial performance of the customer account and monitor performance
• Align with cross functional teams to ensure customer success
• Collaborate with the customer to launch PlayDigital IGT products on a timely basis, ensuring that both new and existing products are promoted with maximum exposure onsite, regular CRM and external marketing campaigns to optimize revenue performance. This will include game demonstrations, customer tracking and liaison with the customer’s marketing and product teams to highlight the benefits of PlayDigital IGT games.
• Develop additional sales opportunities, assess financial performance, and consult with legal and compliance teams on the contracts.
• Maintain an up to date knowledge of industry trends and best practices to be well positioned to best advise the customer.
• Maintain a comprehensive knowledge of the company’s products and services.
• Function as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly.
• Assisting in prospecting and acquiring new potential customers, attending prospect meetings where required.
• Responsible for collection of customer feedback, verification and ranking of customer requirements for new product features and functions.

Qualifications

• Minimum of 5 years’ experience as an account manager, ideally within the gaming industry
• Excellent team player – ability to integrate to the team quickly, bringing a positive attitude and way of work
• A record of developing strong working relationships with executives, peers, and associates
• Ad-hoc travel is required

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. IGT is the global leader in gaming. For more information, please visit www.igt.com .