Account Manager, Integrated Services

Data Axle, Inc; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Data Axle, Inc. is seeking an experienced Account Manager in Integrated Marketing Services to guide strategic client relationships and coordinate marketing programs that deliver measurable results.

You will partner with cross-functional teams, drive long-term retention, lead quarterly business reviews, and stay ahead of market trends, offering data-driven recommendations to optimize campaigns.

Travel as required to support client engagements.

Qualifications

• Bachelor's degree in Marketing, Business, or related field required.
• 3+ years in Direct/Database Marketing, CRM, or Customer Information Management.
• Ability to translate client goals into marketing programs.

Responsibilities

• Partner with cross-functional teams to deliver high-quality marketing solutions aligned with client goals.
• Maintain focus on long-term client retention and satisfaction.
• Lead quarterly business reviews and client meetings with results reporting.
• Understand client business, industry, and competitive landscape.
• Identify issues, analyze challenges, and recommend actions.
• Travel as required.

Skills

Data-driven mindset

Analytical thinking

Client-facing communication

Time management

Team collaboration

Problem-solving

Oral and written communication

Adaptability

Education

Bachelor's degree in Marketing, Business or related field

Tools

Microsoft Office

AI tools awareness

Job description

Data Axle is a leader in data solutions that drive meaningful connections between companies and people. We harness data, AI, and technology to create authentic, personalized experiences that improve business performance. For more than five decades, organizations have trusted Data Axle to deliver innovative marketing, data, and technology solutions across B2B and B2C markets.

We are seeking an experienced Account Manager, Integrated Marketing Services to join our team. This role serves as a trusted advisor to clients, managing strategic relationships while coordinating the successful execution of marketing programs that deliver measurable results

Essential Job Functions

• Partner with cross functional teams to issue a high-quality marketing solution deliverable, mapped to client's expectations and marketing goals.
• Maintain a specific focus on long-term client retention and satisfaction.
• Proactively identify or clarify issues, analyze challenges, and make recommendations on what to do and how/when to do it.
• Build client relationships to establish strong bonds and trusting relationships with all client contacts, internal and external.
• Maintain extensive knowledge of all Company products/services/systems in order to service and cultivate accounts.
• Understand client's business and category, including the competitive environment, industry product and pricing strategies.
• Lead quarterly business reviews and or client specific meetings, present results and final reporting to drive more effective programs.
• Follow economic and business trends and apply knowledge to client discussions
• Be highly responsive to client questions, requests and needs.
• Stay current with market developments, competitive offerings, technological advances, and company products and/or services.
• Work closely with internal management team to identify and resolve internal roadblocks to success (e.g., staffing quality, implementation approach).
• Perform other miscellaneous duties as assigned by management.
• Travel as business requires.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions

• Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.

Qualifications

Knowledge, Skill, and Abilities

• Ability to thrive in a fast-paced environment and bring a data-driven, analytical mindset to problem-solving and decision-making
• Ability to independently manage assignments and client-facing conversations with a high degree of accuracy, attention to detail, and minimal management support
• Strong Microsoft Office Skills: Word, Excel, PowerPoint, Outlook
• Familiarity with AI tools
• Exceptional organizational and time management skills.
• Exceptional written and oral communication skills.
• Ability to work as part of a close-knit team.

Education, Experience, and Certification

• Bachelor's degree in Marketing, Business (or similar field) or equivalent experience.
• 3+ years' experience in one of more of the following: Direct / Database Marketing; Customer Relationship Marketing (CRM); Customer Information Management.

*Minimum requirements needed to perform the job.

Where required, Data Axle will provide the compensation range for this role upon request.
Affirmative Action/EEO Statement: At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.