Account Manager II - Mid Market - 300-999 (Remote)

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 52,000 - 85,000; Full time

Job summary

CareFirst BlueCross BlueShield in the Baltimore area is seeking an Account Manager II to drive client success by combining strategic consulting, relationship management, and benefits expertise. You will serve as a trusted advisor to employer clients, promoting our suite of benefits and leading enrollment initiatives.

The role requires Maryland/DC/VA coverage, on-site and virtual engagements, and about 20% travel with peak-season spikes.

Qualifications

• Bachelor's degree required; additional 4 years of relevant work experience accepted in lieu of a degree.
• 3 years of experience in sales, sales support, implementation, benefit administration or account management.
• Current health and life license for MD, DC, and VA upon hire.

Responsibilities

• Drive Growth & Engagement: grow group enrollment and educate client associates with tailored communications.
• Be a Trusted Advisor: maintain consultative relationships with senior decision-makers and advise on benefit design.
• Lead Client-Facing Initiatives: conduct on-site and virtual meetings across locations; travel as needed.
• Solve Complex Challenges: use benefit expertise to resolve issues and coordinate with stakeholders.
• Deliver Strategic Value: partner to implement structured benefit programs, open enrollment and integrations.
• Ensure Compliance & Insight: monitor regulatory changes and ensure programs comply with laws.

Skills

Communication skills

Presentation skills

Problem-solving

Organizational skills

MS Word

MS Excel

PowerPoint

Employee benefits knowledge

Insurance regulations

Multitasking

Education

Bachelor's Degree

Tools

MS Word

MS Excel

PowerPoint

Job description

Purpose

As a key member of our Account Management Team, the Account Manager II plays a pivotal role in driving client success and business growth. This position combines strategic consulting, relationship management, and marketing expertise to deliver exceptional value to our clients. Youll serve as a trusted advisor, promoting our suite of benefits and services, and leading initiatives that enhance client satisfaction, increase enrollment, and strengthen long-term partnerships.

This role requires candidates to be located in the Maryland, Washington, DC, or Northern Virginia (DMV) area.

Essential Functions

ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED.

• Drive Growth & Engagement: Lead the charge in growing group enrollment by marketing directly to client associates. Plan and execute impactful communication and education strategies that resonate with diverse employee populations.
• Be a Trusted Advisor: Build and maintain strong, consultative relationships with senior-level decision-makers. Provide expert guidance on benefit design, renewal strategies, and implementation planning.
• Lead Client-Facing Initiatives: Independently conduct on-site and virtual meetings with employers and employees across multiple locations. Travel in and out of the state to deliver high-touch service and ensure client satisfaction.
• Solve Complex Challenges: Use your benefit expertise and business acumen to resolve escalated issues, assess risk, and collaborate with internal and external stakeholders to deliver timely, effective solutions.
• Deliver Strategic Value: Partner with clients to develop and implement structured benefit programs, including open enrollment campaigns, wellness initiatives, and third-party integrations.
• Ensure Compliance & Insight: Stay ahead of regulatory changes and industry trends. Educate clients on legal developments and ensure benefit programs remain compliant with federal and state laws.

Qualifications

Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 3 years experience in sales, sales support, implementation, benefit administration or Account Management.

Licenses/Certifications

• Current health and life license for the jurisdictions of Maryland, DC, and Virginia Upon Hire Required.

Knowledge, Skills And Abilities (KSAs)

• Exceptional communication and presentation skills.
• Strong problem-solving and organizational abilities.
• Proficiency in Microsoft Word and Excel; PowerPoint a plus.
• Deep understanding of employee benefits and insurance regulations.
• Ability to manage multiple priorities and deliver outstanding service under pressure.

Travel Requirements

Approximately 20% travel year-round. Up to 50% travel during Q4 to support peak enrollment season.

Salary Range

Salary Range: $52,000 - $84,500

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

VP - Commercial Markets Sales

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.