Account Consultant III - Mid Market (300-999) (Remote)

CareFirst, Inc.; Baltimore (MD); Remote; USD 90,000 - 146,000; Full time

Job summary

CareFirst BlueCross BlueShield in Baltimore seeks an experienced sales professional to renew and grow a book of business. You will manage complex accounts across indemnity, managed care, and life products while driving revenue and client relationships.

The role involves leading territory initiatives, meeting deadlines, and addressing client concerns with agility. The position requires a Bachelor's degree or equivalent experience, a health/life license for MD/DC/VA, and approximately 8 years in

Qualifications

• Bachelor's degree in Business or related field or 4 additional years of relevant work experience.
• Current health and life license for MD, DC, and VA required.
• 8 years of sales/healthcare experience preferred.

Responsibilities

• Renew accounts annually and pursue growth with tailored benefit/financial strategies.
• Develop and manage assigned accounts to increase productivity and sales.
• Build strong, long-term client relationships.
• Lead territory initiatives and meet deadlines.
• Resolve issues and handle client complaints promptly.
• Collect feedback to boost customer engagement.

Skills

CRM

Customer service

Problem solving

Communication skills

Deadline management

Education

Bachelor's Degree in Business/Finance or related field

Tools

CRM

Job description

Resp & Qualifications

PURPOSE:

This position is responsible for renewing/growing a book business which includes more complex accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. This position drives revenue and manages current and prospective relationships to ensure success with products.Leads sales initiatives and strategies within their assigned territory.Achieves sales and profitability objectives by effectively managing new and existing accounts.

ESSENTIAL FUNCTIONS:

• Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account specific benefit and financial strategies.
• Manages and develops a set of assigned accounts to increase productivity and sales of products, as well as identifies potential customers and sets approach strategies.
• Develops strong and long-term client relationships.
• Takes ownership of territory team initiatives and ensures deadlines are met.
• Resolves issues and handles client complaints quickly and effectively.
• Gets feedback and suggests ways to increase customer engagement.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Business, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Upon Hire Required:

• Current health and life license for the jurisdictions of Maryland, DC, and Virginia.

Experience: 8 years sales/healthcare.

Preferred Qualifications:

• Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred.

Knowledge, Skills and Abilities (KSAs)

• Knowledge and understanding of CRM and other client management tools.
• Strong customer service orientation.
• Ability to recognize, analyze, and solve a variety of problems.
• Excellent communication skills both written and verbal.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Travel Requirements

Estimate Amount: 80% This position is expected to travel to see clients and prospective clients.

Salary Range:

$89,600 - $145,600

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Renewal 100-999 MD

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship